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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1627 reviews)

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4.85

Based on 1,627 reviews, last reviewed 12th Mar 2026

44% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

I had a lovely experience ! I had a lovely experience the people behind the counter were absolutely great and so kind!! especially the man who served us he was very helpful Reviewed on: 12th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1627)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Fantastic

All the help I needed was given at the time and afterwards great Reviewed on: 17th June 2020

Very fast efficient turnaround

Was impressed previously too as used service before fast & efficient as usual despite Covid 19 disruption Reviewed on: 16th June 2020

Personal Service

Although the instruction to update my savings account got delayed in the post (thanks to Covid-19), I was able to change my account over in branch without the form. The assistant was extremely helpful, and the company gave a slightly preferential rate as a repeat customer. I’ve had bad experiences with other building societies where you feel you’re just a number. You’re a person with H&R. Reviewed on: 9th June 2020

Very fast account opening by post

Would have preferred to apply online rather than by post but was very quick. Reviewed on: 5th June 2020

Follow on savings account

Although it was completed on the telephone everything was sorted out quickly and efficiently Reviewed on: 2nd June 2020

Excellent customer service

Everything sorted to my satisfaction. Reviewed on: 27th May 2020

Good service, friendly staff!

Staff kept me informed of process and made my transition easy. Just a shame that currently interest rates for savers are not great (anywhere!) Reviewed on: 25th May 2020

Great service

Hinckley and Rugby have amazing personal service and could not be more helpful. The best Building Society by far. Reviewed on: 20th May 2020

Ok experience interest rates low

Disappointed that rate are low H&R normally in upper quartile Reviewed on: 19th May 2020

Outdated

Unable to make a direct transfer to me on partial account closure. Had to physically take a cheque to another bank. Let's get up to date! Reviewed on: 11th May 2020

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