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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2110 reviews)

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4.84

Based on 2,110 reviews, last reviewed 22nd Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Rita looked after us very well and talked us through... Rita looked after us very well and talked us through every step Reviewed on: 22nd July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2110)

Easy to open and supporting local.

Easy to open and supporting local. Reviewed on: 14th March 2026

Reply from Hinckley & Rugby Building Society Hi Margaret, Thank you for your feedback. We’re delighted to hear that you found it easy to open your account with us, and we truly appreciate your support of local services. Supporting our community is something we’re proud to do, and it’s great to know you feel the same way. Thank you again for choosing us! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

Outstanding inall areas...

Everything from the opening of the account to the running of that account is transparent, seemless and has a person at the end of a telephone who cares for you, should you need to call. Reviewed on: 14th March 2026

Reply from Hinckley & Rugby Building Society Hi Lesley and Graham, Thank you for your wonderful feedback. We’re so pleased to hear that your experience, from opening your account to managing it, has been seamless and transparent. Providing a personal, caring service is very important to us, and it’s great to know that you feel supported every step of the way. Thank you for sharing your experience, and we’re always here if you need anything further. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

Nearly great

It’s good but 0.3/0.5 below competition rates Reviewed on: 14th March 2026

Reply from Hinckley & Rugby Building Society Hi Michael, Thank you for your feedback. We’re glad to hear that you find our service good. We also understand how important competitive rates are when making financial decisions, and we appreciate you bringing this to our attention. Your feedback is valuable as we continually review and adjust our offerings to stay competitive. If you’d like to discuss our rates in more detail or explore other products that may better suit your needs, please don’t hesitate to get in touch. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

good local building society

pleasant local staff always helpful no matter what the amount is u are dealing with Reviewed on: 14th March 2026

Reply from Hinckley & Rugby Building Society Hi Patricia, Thank you for your feedback. We’re so pleased to hear that you always find our local staff pleasant and helpful, no matter the amount you're dealing with. Providing consistent and attentive service is something we take great pride in, and it’s wonderful to know that this is reflected in your experience. Thank you again for taking the time to share your thoughts with us! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

A credit to the industry and local area

Knowledgable, friendly and efficient branch staff. Main office [telephone] staff the same. Helped us set up accounts for 4 Grandchildren without fuss and being very clear about the processes. Reviewed on: 14th March 2026

Reply from Hinckley & Rugby Building Society Hi Tony, Thank you for your kind feedback. We’re delighted to hear that our branch staff provided you with knowledgeable, friendly, and efficient service. It’s great to know we could help you set up accounts for your grandchildren smoothly and clearly explain the processes involved. Your support and appreciation mean a lot to us, and we’ll be sure to pass your comments on to the team. Thank you again for sharing your experience! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

Who says customer service is dead.

Visited Broughton Astley office and was greated by Michelle. I wa ted an ISA i had seen online. She knew instantly the one I had seen but also told me about others I may be interested in. We talked and I applied for the original ISA, she helped with the filling out of the forms, explained the procedure I needed to follow all in a private office, full confidentuality was maintained, no open plan with everyone listening in - excellant. She was so friendly, informative and smiled - excellant customer service, fully recommended. No computer knowlefge require just old fashioned customer care. Reviewed on: 14th March 2026

Reply from Hinckley & Rugby Building Society Hi Joy, We’re so pleased to hear about your experience at our Broughton Astley office with Michelle. It’s great to know she was able to assist you with your ISA choice and provide helpful advice on other options you might find useful. We take pride in offering personal, confidential service, and we’re glad Michelle made you feel comfortable throughout the process. We’ll be sure to pass on your kind words to Michelle — she’ll be thrilled to know how much you appreciated her friendly, informative service. Thank you again for your feedback and your recommendation! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

The Nuneaton branch give excellent customer service.

The Nuneaton branch give excellent customer service. They are all very helpful and patient. Always happy to give help when needed and a smile to brighten the day. 11/10 Reviewed on: 14th March 2026

Reply from Hinckley & Rugby Building Society Hi Gillian, Thank you for taking the time to share your feedback. We’re thrilled to hear that the team at our Nuneaton branch provide excellent customer service and make your visits so positive. It’s wonderful to know they are helpful, patient, and always ready with a smile — we’ll be sure to pass your kind words on to them. Thank you again for your support and for giving us such a fantastic 11/10! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

Great local building society

All the staff in Rugby H&R are so kind, helpful and knowledgeable. I have seen most of the staff for advise on their products and been very helpful. I think they are exactly what you want from your local building society Reviewed on: 14th March 2026

Reply from Hinckley & Rugby Building Society Hi Martine, We’re delighted to hear that the team at our Rugby H&R branch have been consistently kind, helpful, and knowledgeable when supporting you. It’s especially pleasing to know you feel they represent exactly what you’d expect from your local building society. We’ll be sure to pass your kind comments on to the team — they’ll really appreciate your recognition. Thank you for your continued support. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

Christmas Regular Saver.

Christmas Regular Saver could be improved by being able to open online. Reviewed on: 14th March 2026

Reply from Hinckley & Rugby Building Society Hi Wendy, Thank you for taking the time to share your feedback. We’re pleased to hear you’re interested in our Christmas Regular Saver, and we appreciate your suggestion about being able to open the account online. We understand how important convenient digital options are, and your feedback is valuable in helping us review and improve our services. We’ll ensure your comments are shared with the relevant team for consideration. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

Easy to put money in knowing it is safe

Easy to put money in knowing it is safe Reviewed on: 14th March 2026

Reply from Hinckley & Rugby Building Society Hi Samantha, Thank you for your feedback. We’re really pleased to hear that you find it easy to save with us and that you feel confident your money is safe. Providing security and peace of mind for our members is very important to us. We appreciate you taking the time to share your experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

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