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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1622 reviews)

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4.85

Based on 1,622 reviews, last reviewed 2nd Mar 2026

36% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Thank you to TOM for his excellent customer service,... Thank you to TOM for his excellent customer service, patient, and understanding. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1622)

Savings made easy

With no smart 'phone, and unwilling to use on-line banking, it is refreshing to find a company that still uses 'old fashioned' post and telephone for accounts, when access to a branch is inpracticle. Not only was the entire process very simple but the response time from Hinckley & Rugby was an impressive two days from application to pass book. Well done, and thank you! Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments regarding the service you received. We are working hard to ensure that all of our members can deal with us in the manner they are comfortable with, which includes the more traditional methods you note. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Excellent Customer Service

I didn’t have to wait long in the branch to be seen. And the member of staff at the desk was knowledgeable, helpful and friendly - I couldn’t ask for more. With so much terrible/non existent customer service virtually everywhere, it was a refreshing change. Thank you. Reviewed on: 2nd December 2023

Reply from Hinckley & Rugby Building Society It’s fantastic to hear you were dealt with promptly and that you enjoyed the personal service you received, we too believe it’s important this is maintained. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Efficient friendly service

I opened a fix term saver. Even though there is no App with this product every step was simple & efficient and my account was opened in a couple of days. I felt comfortable with the level of security too. The staff at H&R B.S. were so lovely and friendly and happy to answer all of my questions. Reviewed on: 1st December 2023

Reply from Hinckley & Rugby Building Society Thank you for your comments about the service you’ve received from the Society. It’s good to hear you felt confident in our security measures and that your request was dealt with promptly. Please be assured we are looking to provide more online services for our savers in the near future, so we are able to cater more fully to all of our valued members. We will, of course, be sharing news of new facilities as soon as they are ready to be launched. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Lovely, friendly service

The staff were friendly and very helpful. The experience of opening an account was very different to a large bank and we appreciated the high quality service we received. Reviewed on: 30th November 2023

Reply from Hinckley & Rugby Building Society It’s heartening to hear that the personal service we offer is valued, thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Hinkley & Rugby 5 Year Fixed Rate ISA

Became aware of Hinkley & Rugby's 5 year 4.9% Fixed Rate ISA via money saving expert website, which you can only open an account in branch or via post. As visiting a branch was not an option, completed application form and posted off with a savings account cheque for £20k. Was a bit apprehensive about the cheque being lost in the post, but received a call from H&R BS two days after posting. To advise they had received my application form and cheque, and to make sure that i understood the product and was happy to proceed. Was very please to receive the initial phone call and following e-mail confirming account had been opened and passbook had been posted out. The service i have received has been excellent and would not hesitate to recommend H&R BS to anyone. Reviewed on: 30th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch and let us know about the service you received. It’s always interesting to hear from those who deal with us from a distance as well as those who visit our branches, and it’s reassuring to hear you were pleased with our communications and how we dealt with your request. It’s always great to hear you’d recommend our services to others. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-pane Response date: 4th December 2023

Helpful Investment Advice

I went into my local branch, was immediately greeted with a smile. I'd already done some research and was provided with very helpful investment advice Reviewed on: 30th November 2023

Reply from Hinckley & Rugby Building Society It’s great to hear our team in Lutterworth were able to provide you with the information you needed to make decisions about your savings, and that you were greeted in the way you should expect. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-pane Response date: 4th December 2023

Excellent feed back

As soon as they received our application they phoned us to say everything was good to go ahead was there any questions before proceeding Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thanks for taking the time to pass on your comments regarding the service you received from our Nuneaton branch. We’re really pleased to hear you were happy with our communications. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Good

I was dealt with quickly and efficiently by Rita although I had not made an appointment. Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you for passing on your comments about the service you received from Rita at our branch in South Wigston. We think it’s important our members can pop in without an appointment to deal with their savings, it’s encouraging to hear you value that facility. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

application for fixed rate ISA

No difficulty in getting through to the company and was kept informed of the process of my application by phone call and follow up email. I found this very refreshing to have friendly, 'human' contact! Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you for this positive feedback about the service you received at our branch in Castle Street. We’re really pleased to hear you decided to open an ISA account with the Society. It’s great to hear the process was straightforward and you found our team to be personable and friendly – we think this is very important and what helps stand us apart. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Excellent customer service

It is a pleasure to deal with a company that really cares about their customers. Rebecca was so helpful in assisting us to set up our charity accounts. Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide this lovely feedback about the service you received from Rebecca at our branch in Coalville. We’re delighted to hear you decided to open a charity account with the Society. We will happily pass on your comments to the team. Response date: 4th December 2023

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