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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2110 reviews)

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4.84

Based on 2,110 reviews, last reviewed 22nd Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Rita looked after us very well and talked us through... Rita looked after us very well and talked us through every step Reviewed on: 22nd July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2110)

Lovely staff at the rugby branch especially Neil who...

Lovely staff at the rugby branch especially Neil who served me . very friendly and helpful Reviewed on: 1st March 2026

Reply from Hinckley & Rugby Building Society Hi Elaine. Thank you so much for your kind feedback. We’re thrilled to hear that you had a positive experience at our Rugby branch and that Neil was able to assist you in a friendly and helpful manner. We’ll be sure to pass on your kind words to him—he’ll be delighted to know he made a difference. Thank you again for your review, and we look forward to welcoming you again soon! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 11th March 2026

Great Branch

Very knowledgeable and helpful team. We always like to go into branch to see about our accounts face to face. Reviewed on: 27th February 2026

Reply from Hinckley & Rugby Building Society Hi JJ. Thank you for taking the time to leave us your feedback. We’re delighted to hear that you find our team knowledgeable and helpful. It’s also lovely to know that you value being able to visit the branch and discuss your accounts face to face. Providing a welcoming, personal service in branch is something we’re very proud of. Thank you again for your kind review and for choosing to save with us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 11th March 2026

Did what it said on the tin efficient friendly service

Did what it said on the tin efficient friendly service Reviewed on: 25th February 2026

Reply from Hinckley & Rugby Building Society Hi Charlie. Thank you for your feedback. We’re really pleased to hear that you received efficient, friendly service and that we delivered exactly what you expected. Providing straightforward, reliable service is something we pride ourselves on. We appreciate you taking the time to share your experience — thank you for being a valued member. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

Efficient & extremely helpful staff at Lutterworth B...

Efficient & extremely helpful staff at Lutterworth Branch - kasey, Jo & Natalie. Over previous years given useful information Reviewed on: 25th February 2026

Reply from Hinckley & Rugby Building Society Hi Mary. Thank you for your lovely feedback. We’re so pleased to hear that you’ve consistently found the team at our Lutterworth branch efficient and extremely helpful. We’ll be sure to pass on your kind comments to them — they’ll really appreciate it. Thank you for your continued support and for taking the time to share your experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

In Branch ad hoc visit

We popped into Branch in Hinckley on spec to enquire about opening an account. We were seen really quickly and moved to a more private area to discuss with Kasey who was able to help us and create a the right account. Reviewed on: 24th February 2026

Reply from Hinckley & Rugby Building Society Hi Dave. Thank you for taking the time to share your experience. We’re delighted to hear that you were seen quickly when you visited our Hinckley branch and that Kasey was able to support you in finding and opening the right account. Making sure conversations can take place in a comfortable and private setting is important to us, so it’s great to know that helped you feel at ease. We’ll be sure to pass your kind comments on to Kasey and the team. Thank you for choosing to open your account with us — we’re very pleased to welcome you as members. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

Happy now that I was able to get online.

Happy now that I was able to get online. Reviewed on: 21st February 2026

Reply from Hinckley & Rugby Building Society Hi Nigel. Thank you for your feedback. We’re really pleased to hear that you’re now up and running online. We know getting set up is important, and we’re glad we could help you access your account successfully. If you ever need any further assistance, our team is always happy to help. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

Staff friendly and helpful.

Staff friendly and helpful.Well versed in providing the necessary information Reviewed on: 20th February 2026

Reply from Hinckley & Rugby Building Society Hi Phil. Thank you for your kind feedback. We’re delighted to hear that you found our team friendly, helpful and knowledgeable. Providing clear, accurate information so our members feel confident and well supported is very important to us. We really appreciate you taking the time to share your experience — thank you for being a valued member. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

Very helpful (and patient).

Very helpful (and patient). Slow system updates - but got there in the end. Reviewed on: 20th February 2026

Reply from Hinckley & Rugby Building Society Hi Ian. We’re really pleased to hear that you found our team helpful and patient — we know how important that is, especially if things aren’t moving as quickly as they should. We’re sorry that system updates made the process feel slower on this occasion, and we appreciate your understanding while we worked through it. From time to time updates are necessary to keep everything running securely and efficiently, but we know they can sometimes cause short delays. Thank you again for taking the time to share your experience — it’s genuinely appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

Neil made my visit today easy and positive

Neil supported me today making it so quick and easy. He was so lovely and understanding and really explained things to me which I really appreciate. I had my son with me today who was a little lively but Neil was really understanding of that. The experience was very positive. Reviewed on: 19th February 2026

Reply from Hinckley & Rugby Building Society Hi Bobbie. We’re delighted to hear that Neil was able to make everything quick and easy for you. Taking the time to explain things clearly and ensure you feel comfortable and informed is exactly the level of service we aim to provide. It’s also lovely to hear that he made you feel at ease while you had your son with you — we understand that life doesn’t pause for appointments, and we always want our branches to feel welcoming and supportive for families. We’ll be sure to pass your kind comments on to Neil. Thank you again for your feedback — we really appreciate it. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

You can talk to a person - gets my vote

Had problems with joining the on-line system. Phone answered quite quickly and spoke to a real person ( big tick) and issue resolved within reasonable time. I have a decent return on my investment - so what's not to like. However, it's not my job to recommend HRBS - as it won't suit everyone Reviewed on: 19th February 2026

Reply from Hinckley & Rugby Building Society Hi Janet. We’re sorry to hear you experienced some initial difficulties when joining our online system, but we’re really pleased that our team was able to answer your call quickly and resolve the issue for you. Thank you for taking the time to share your feedback. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

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