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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1622 reviews)

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4.85

Based on 1,622 reviews, last reviewed 2nd Mar 2026

39% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Thank you to TOM for his excellent customer service,... Thank you to TOM for his excellent customer service, patient, and understanding. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1622)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Friendly helpful company

I decided to open a savings account with the Rugby& Hinckley society as my Dad had an account there & recommended them. Reviewed on: 8th September 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to leave us a review. We're very happy to hear you are pleased with the service you received, and that your Dad thought to recommend us to you. It's great to hear saving with us has been passed down the generations in your family - long may it continue! Response date: 12th September 2023

Review

Fantastic service with this building society,polite,helpful,reassuring and,can't say bad anything,really impressed and will encourage others to join. Reviewed on: 5th September 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 6th September 2023

EXCELLENT SERVICE

EXCELLENT SERVICE CUSTOMER SERVICE REALLY FRIENDLY WOULD RECOMMEND Reviewed on: 5th September 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 6th September 2023

Pleasant and Efficient Service

We printed from H&R website Application Forms for a couple of Savings Account and mainly completed them before visiting the branch. Liam efficiently and pleasantly completed the process, checking with us that we understood the various terms. Reviewed on: 2nd September 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 4th September 2023

Professional efficient and helpful

Me and my son have received a very helpful explanation about the accounts we have chosen. Time taken to make sure we understood everything and a follow up telephone call Reviewed on: 31st August 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 4th September 2023

v good service, products, staff.

Good staff, accessible hours/phone, very good products/services. Actually, in comparison to many - excellent. I would, and have, recommend to friends/family. Reviewed on: 22nd August 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 23rd August 2023

Very efficient

Excellent service and advice. I was seen by Erica at your Lutterworth branch and she was extremely helpful and patience. It is nice to deal face to face with a person. Long may you stay on the high street. Reviewed on: 21st August 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 21st August 2023

Unsatisfactory

I paid in a bank cheque from Santander which took a week to clear. Bank cheques were always totally trustworthy and should have been accepted immediataly Reviewed on: 18th August 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. In the mean time I can assure you interest is paid from the day after the cheque is deposited with us and then you are able to withdraw funds from the start of the sixth business day (cheque clearance period). You can find more information on paying making deposits into your account here https://www.hrbs.co.uk/help-support/savings/ Response date: 21st August 2023

Friendly and efficient

Really informative and helpful staff. Reviewed on: 15th August 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 16th August 2023

Excellent local building society

In all our dealings with this branch we have found them to be courteous , knowledgeable and above all interested and responsive to our questions. Reviewed on: 9th August 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 11th August 2023

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