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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.65

Based on 1,313 reviews, last reviewed 19th Nov 2025

67% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

useless

I received letter telling me my instant saver account had been made dormant with immediate effect as I had not used it for more than five years ( why did they not warn me before making it dormant heaven knows ? ). I went to my branch who said they could not do anything ? I had to register for telephone banking there and then which I did I went home to phone HSBC and rang the given telephone number and was informed I would have to wait 25 minutes for someone to answer waited 30 minutes and spoke to a lady and asked her to unlock my account and she told me to answer there security questions , I did , but she said she could not do this and I said I want to close this account she said she would send me a closure form by post, I then had to go back to the branch and show them my passport . Now they have said I will have to wait a couple of days for them to transfer the money from this Online Saver account to my current account. Still waiting for my account to be unlocked but I am tempted to go to the Police and report HSBC for theft as they said in the warning letter that if I had not gone through all this crap the money would go to charity. Why they did not just transfer my money to my current account beggers belief Mike Williams Reviewed on: 6th June 2017

Great

They always make sure I have the right account for me Reviewed on: 6th June 2017

Service

As I my experience for 10 years with this bank I found secure easy and effective system and helpful customer service Reviewed on: 4th June 2017

Amazing customer service

I adore my online banking flexibility and options available. Reviewed on: 30th May 2017

Outstanding

Just moved from another bank was very easy they done everything from direct debits to moving my salary an evan got 150 switch bonus Reviewed on: 30th May 2017

Hsbc for 20 years

Have been with Hsbc for 20 years never needed to change or wanted to they have helped me with my finances throughout my life and have had only one minor issue in 20 years can't really better that? Reviewed on: 30th May 2017

Not helpful

Moving accounts, what a nightmare. Reviewed on: 26th May 2017

Continued Terrible Service

No matter what i ask of them they never seem to be able to pull it off. Been asked twice if I wanted to upgrade account, accepted both times,was told it would be done in 5 working days. That was six months ago. I've moved twice since 2014 they still have my old address on file despite asking them to change it three times. When moving the first time asked the branch twice to send me my statements as they couldn't print them off for me in branch. Got them on the second time of asking. Reviewed on: 24th May 2017

have had nothing but trouble

been with them for more than 15 years and recently its got worse.. fraud, bank charges, and 0 help been hard to stick with them wouldnt advise hsbc to anyone Reviewed on: 23rd May 2017

Good account

HSBC are a good bank. I've had my current account for over 20 years Reviewed on: 15th May 2017

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