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HSBC: Bank account reviews

Name: Bank account
Rating: 3.93 (1392 reviews)

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3.93

Based on 1,392 reviews, last reviewed 4th Sep 2026

44% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

No frills account

Does what it says on the tin. App could be better but no major problems. Reviewed on: 15th April 2019

Amazing service...

Have mortgage and current account. Personal in-store service is amazing. App really good too. Reviewed on: 15th April 2019

Closed my accounts without telling me why

I had been banking with them for years. Hand no problems. Then one day I couldn't use my card. I couldn't go online, I couldn't do anything. I was told they had closed my account but it looks like they never sent out the letter to give me notice and they have never told me why. I explained to them what a ridiculous financial situation this has me in as I can't buy food and they said that I will receive a cheque in the post equivalent to the balance on my account. What a ridiculous solution to someone who is saying they need their money NOW! Reviewed on: 26th March 2019

The best

Everywhere for everybody in the time Reviewed on: 11th March 2019

Not had an issue with HSBC

I love the pending payments feature that's been added to the mobile app and the use of touch ID to log in. Reviewed on: 10th February 2019

Constant problems & lack of branches

I have been a loyal customer for about 20 years however in recent years I’ve had a constant issue with being unable to set up direct debits. Every time I try companies contact me to inform me HSBC have rejected the DD request however when I ask HSBC they claim there’s no stop on my account & that they have not received any requests. Clearly the issue is with the bank as this has happened with at least 20 different companies but they refuse to accept responsibility or look into it further. They’ve even tried to tell me previously that it’s impossible to set up a direct debit online/over the phone which is clearly not true. It’s also become increasingly difficult to see a branch manager as they are constantly closing branches. My branch has been changed 6 times due to closures constantly getting further away. Now the only relatively local branch don’t actually have the ability to deal with anything more than basic transactions so for anything more that needs doing I have to travel into the city centre which can be difficult as someone with a disability. Reviewed on: 10th February 2019

Just ok

Alright but far from the best of the best Reviewed on: 9th February 2019

Poor communication, slow to deal with but reasonably reliable

Poor communication, slow to deal with but they don't make too many mistakes. Mobile banking is poor, but is getting better slowly. Reviewed on: 8th February 2019

OK -but sure better out there

Works fine and feel secure in money being protected. Don't feel they have any loyalty to existing customers - it's all about attracting the new ones! Reviewed on: 8th February 2019

Great experience

Been banking with hsbc for 11 years and never had a problem or bad experience Reviewed on: 6th February 2019

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