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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1378 reviews)

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3.76

Based on 1,378 reviews, last reviewed 25th Apr 2026

13% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

No reward for loyalty Had an hsbc bank account for 37 years. Have a large amount of money in most of the time. I have never received a perk or any kind of incentive to stay... Read more Reviewed on: 16th April 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1378)

Great bank account with excellent customer service

I've been with HSBC for over 20 years and I can not fault the service provided at all. My current bank account is easy to use and I am very happy, I've also had a loan and our mortgage is with them. When I was a victim of fraud a couple of years ago HSBC alerted me before I even knew about it (someone had cloned my card and was using it in America) HSBC carried out a full investigation quickly and refunded me the missing money straight away. Reviewed on: 13th January 2019

Excellent account with great app

The HSBC online banking app is very easy to use and has great innovative functions like paying in a cheque by taking a photo of it with your phone or tablet. Reviewed on: 13th January 2019

Never changed

After being with HSBC since the 80's never had any issues so no need to switch. Reviewed on: 13th January 2019

Simple Account

Easy online banking, overdraft facility, contactless payment card Reviewed on: 13th January 2019

Does what it is supposed to

Pretty decent bank. Nothing really to omplain of. Reviewed on: 13th January 2019

For a current account that fulfils all regular needs

HSBC Advance current account fulfils all my regular needs, handles my direct debits and standing orders, and gives me multi channel access to services, as well as polite and knowledgeable staff on hand in branch, online and on call Reviewed on: 13th January 2019

Great Customer Focused Bank

The application process was completely online, user friendly and only took 5 minutes. My account was approved within 24 hours and I received my Debit Card and online banking instructions within 3 working days. It is a bit tedious registering for online banking with all the security protocols etc but I received great help from members in the Customer Service team. Reviewed on: 12th January 2019

Good bank and service with the Advance Account but Loyalty Recognition Needed

Good that Advance customers can ring up anytime. However, HSBC should offer incentives to keep loyal customers as they are offering £150 to switch to Advance accounts but nothing to keep the customers they already have! Reviewed on: 12th January 2019

Does the job

They are OK but nothing special - I don't fee the love, but they do the necessary Reviewed on: 12th January 2019

Excellent

Never had a problem. Always helpful Reviewed on: 12th January 2019

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