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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1351 reviews)

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3.72

Based on 1,351 reviews, last reviewed 5th Mar 2026

2400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

4

, open to all Reliable and professional empathetic open to all always a positive experience Reviewed on: 5th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1351)

Good solid service

I have been banking with HSBC for many years and have always received great service. Reviewed on: 7th November 2018

Low or no interest

Current Advantage account has no advantages whatever. No interest. No loyalty bonus. Reviewed on: 6th November 2018

Best bank ever

I joined Hsbc bank when I was in secondary school and it's the only bank I have dealings with I've never had any problems with HSBC Reviewed on: 6th November 2018

Awful

They've closed so many branches and their call centre is often busy. For some reason they've lately taken to suspending my debit card for suspicious activity every few weeks, even though my use of the card is no different from normal. I confirm mundane transactions I've made for small amounts and they lift the suspension again and can't provide me with an explanation of why the activity is deemed suspicious. They've done this twice while I've been in Norway, despite me notifying them in advance the exact days I would be there and using my debit card. I get about seven or eight pieces of junk post from them each month even though I've expressly requested they stop sending it. They've somehow "lost" two standing orders that I'd had running for ages and had set up myself online. They lied about a boost in the ISA savings rate in order to upsell me to a paid current account and admitted two months later I wasn't eligible for the higher interest rate for some nonsense loophole reason that isn't in the terms and it took me a fight to get the money back when I switched back to a free current account. They're just generally shocking really and that's before you factor in the ethical questions of some of their practices both in the UK and worldwide. Terrible, terrible bank. Reviewed on: 6th November 2018

Excellent Banking

The switch to HSBC was stress free and financially rewarding. Branches are readily available. Reviewed on: 6th November 2018

Amazing and very helpful

Very excellent customer service and very very helpful. Reviewed on: 6th November 2018

Advance

Simple, free, rewards, lousy interest rate, but does what it says on the tin Reviewed on: 6th November 2018

Very good customer service, in my local branch.

Whenever I need to go into the branch, to pay in cheques or cash, the staff are always friendly and approachable. On my last visit, I was having trouble paying in a cheque and a member of staff saw me and came to help straight away. Reviewed on: 5th November 2018

a fair bank with good service

the odd issue I have had has been dealt with promptly and fairly, their online service has always met my expectations and any charges are reasonable Reviewed on: 5th November 2018

UK Charity - awful treatment

Really awful. We are a charity trying to save lives in a desperately poor area of India by sending money from the UK. They did a safeguard check on our account which took a year of us repeatedly sending the information they requested. One person would acknowledge receiving it when we phoned them and would say everything was completed. Three times this was done and three times they sent a letter a few days after threatening to close our account if we did not provide the information requested. The person who was dealing with our safeguard check was dismissed. Another person took over who was allegedly trying to phone us on a number of occasions, but never left any voicemails or sent any emails to us asking again for the information they needed otherwise they would close the account. Eventually a letter arrived stating that they had closed our account, a cheque was enclosed with the closing balance. We complained and asked them to reopen the account, and offered to provide any information they needed. They did not log the complaint and merely stated that the account was closed and could not be reopened and that because it was closed they could not tell us what information was required. A week later a complaint was raised which this time was logged. It is coming close to the time limit of eight weeks for them to respond with a resolution. After other complaints raised with a number of phone calls still a resolution letter has not arrived. Apart from that numerous other hastles have occurred and other complaints have been raised with them over the last few years. Reviewed on: 16th October 2018

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