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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.65

Based on 1,313 reviews, last reviewed 19th Nov 2025

50% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

Good online banking

Fast service over the phone & good mobile app Reviewed on: 23rd August 2017

Ok

Always very helpful in the branch. Telephone banking ok but could be improved. Apps and online very secure. Reviewed on: 23rd August 2017

The staff are always very courteous and helpful

Staff are always very courteous and helpful. I recently had no trouble extending my overdraft facility but I have experienced numerous hidden charges in the past. Reviewed on: 2nd August 2017

Loyal and trustworthy

I've held an account with HSBC for a number of years and am particularly impressed by the diligence of their fraud prevention team. Trustworthy and quick! Thank you. Reviewed on: 24th July 2017

Great product

I have an Amanah account from HSBC which suits my requirements ie I don't want to receive interest money. As a result, I am very satisfied with this product. Reviewed on: 21st July 2017

Denied Bank account with no valid reason

worst customer experience trying to open a bank account. I have crossed international borders with my temporary passport without any problems but HSBC for some reason won't accept it?! all government institutions, including the British government, have accepted my passport since it is a valid, government issued passport so HSBC had no valid reason deny me a bank account. When asked what the issue is, their employee said: the tenure of your passport. However, they accept non-temporary passports that expire at the same time as my temporary passport so that obviously doesn't constitute a valid reason. Plus, after completing one of their online applications for a bank account, I waited for 3 weeks for a phone call to arrange a meeting but that never happened. then, i had to call myself and start completing the form via phone, AGAIN! so why do they even have the option of online applications if you never attend to your customers anyways?! Conclusion: horribly bureaucratic without any solid reasoning behind it. Reviewed on: 21st July 2017

very good

very good will recommend to friends and family Reviewed on: 29th June 2017

Steady. Consistent.

Overall, a pretty good bank to have an account with Good options for interaction and communication but fewer and fewer branches as time progresses. Whilst telephone and online services are convenient it can be challenging when you do need to speak to k wine as you often get passed around internally. Reviewed on: 29th June 2017

Good mortgage service

Have always been pleased with the service I have received from hsbc. Reviewed on: 29th June 2017

Good services

A great team, great support for customer, great services. Reviewed on: 27th June 2017

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