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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1351 reviews)

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3.72

Based on 1,351 reviews, last reviewed 5th Mar 2026

2400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

4

, open to all Reliable and professional empathetic open to all always a positive experience Reviewed on: 5th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1351)

WOW

PREMIER ACCOUNT, IST CLASS ACCOUNT, IST CLASS SERVICE FROM HSBC Reviewed on: 8th November 2017

Friendly Customer Service

Had to change details on my bank account and staff could not have been more helpful and went the extra mile to do this. Helped with items not even asked for, went above and beyond my expectations. Reviewed on: 8th November 2017

Cash back

Great cash back offer on the Advance Account Reviewed on: 8th November 2017

App good but security concerns

The HSBC app is one of the best I've used in terms of ease of transferring money etc. I would be concerned about security though. I kept getting missed calls while at work (same time each day, didn't get the hint to call another time), it was a HSBC number and I assumed it was a 'do you want a credit card' call as I have had them in the past. This went on, every so often, for a few months then I got a text (which looked like spam) saying there were irregularities in my account. When I called them just to check they said it looked like someone was fraudulently taking money from my account each month. Other banks block your card if they have a genuine concern, which, while it is annoying, with a 24hr help line, it's easy and quick to unlock. HSBC put me on hold for ages and then told me I could have lost all the money. The app on my phone is good but also generates my security code for online banking, which I can also access from my phone. So if someone steals my phone and somehow discovered my app log in, they could easily have full access to my whole account. Reviewed on: 8th November 2017

lost card

when I have had to report my bank card as lost they have never been judgemental just send out a replacement. Reviewed on: 8th November 2017

Win 1000 for Bank review

Money goes in and money goes out, they don't charge me but they make momey on my money while it sits in their safekeeping. I would rather this system than paying a monthly fee and getting a tiny amount of interest unless it was in my favour. Reviewed on: 8th November 2017

No benefits for loyalty

I've had the account for 25 years, it now pays no interest and the 'upgrade' to advance happened automatically, everybody else got Î£200 to switch to it. The online experience is slow and temperamental and the 'benefits' are lackluster and unimpressive. Yes i'm going to switch. Reviewed on: 8th November 2017

Excellent customer service

Never had a problem. Excellent customer service when I have had to contact them. Reviewed on: 8th November 2017

The Helpful Bank

HSBC showed a genuine interest in me, offering various ways of helping me find the best use of my money. They showed me that they are thoughtful and make every effort to give me the very best banking experience. Thank you. Reviewed on: 8th November 2017

EXCELLENT

The HSBC Advance current is excellent, an account which is free but has extras not included in their basic account. Reviewed on: 8th November 2017

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