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HSBC: Bank account reviews

Name: Bank account
Rating: 3.93 (1392 reviews)

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3.93

Based on 1,392 reviews, last reviewed 4th Sep 2026

44% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

Very good bank - excellent customer service

Many options of contacting the bank - call, chat, email. Reviewed on: 17th January 2018

Helpful, freindly but slightly let down.

Been banking with HSBC for many years before switching and they were very good. Always a freindly voice at the end of the phone and always able to help me with all enquiries big and small. I was however disapointed when I visted a branch to close an account, after i left thinking all was sorted it only came to my attention 6 months later that in fact they hadn't closed the account which amouted to some charges my way which is currently in dispute. Other than this one incident i was very happy with there service and would still recomend them. Reviewed on: 15th January 2018

Excellent Help Solving Problems

We had a joint account and were having problems getting one of the cards reissued. The staff in our local branch were brilliantly helpful and sorted out the issue with the online banking system quickly and efficiently for us. Reviewed on: 13th January 2018

THEY HANDLE MY EVERY DAY BANKING WITH NO PROBLEMS

BEEN WITH THE BANK FOR 30 YEARS AND VERY HAPPY WITH THEIR SERVICE Reviewed on: 12th January 2018

loyal to HSBC

Recently introduced a friend coming to live in uk to HSBC as a loyal customer.I would have like a small incentive for both of us as i was bringing a brand new customer to HSBC and they could have go to many competitors on the high street. Reviewed on: 11th January 2018

Personable and go the extra mile

Found hsbc very proactive and professional when assessing my circumstances and recommending products. I am now in a considerably better position as a result. Reviewed on: 9th January 2018

Very happy customer

I have been with HSBC for over 15 years and have had no problems as of yet. They are always helpful when I have needed assistance and the customer service they deliver is top quality. Reviewed on: 9th January 2018

Great bank

Been with this bank for over 25 years and never had any problems Reviewed on: 8th January 2018

Reliable service.

Trusted service. Easy to use, with no major issues. Reviewed on: 7th January 2018

Good customer service

Very easy to speak to somebody in branch. Reviewed on: 6th January 2018

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