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HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1303 reviews)

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3.69

Based on 1,303 reviews, last reviewed 5th Jul 2025

69% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

I made an application to HSBC UK and they asked for... I made an application to HSBC UK and they asked for 3 years of address history and then went back 9 years, found on old debt and reported to Cifas tha... Read more Reviewed on: 20th June 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1303)

Excellent, trustworthy bank

Always safely look after your money. Great online banking - you can read statements from years ago, very clear. Reviewed on: 6th November 2017

Hsbc advance current account

The biggest benefit I feel is the customer service I receive when using telephone banking for queries, seem to get through very quickly and issues always resolved efficiently with excellent customer service Reviewed on: 6th November 2017

Great Day to Day Banking

Excellent online services although can be a little robotic to deal with over the phone. All in all, I would definitely recommend. Reviewed on: 6th November 2017

Reliable

My HSBC bank account is fee free and easy to use. I pay all my direct debits from this account every month and have always had friendly staff assistance when needed. Reviewed on: 6th November 2017

OK

Need more staff within branches to deal with queues Reviewed on: 6th November 2017

Online banking needs to be modernised

I have been with HSBC since I was 7 years old. I keep my current account because its the one I have memorised over the years! In terms of internet banking, they are lagging behind - the app is outdated and clunky to use. Fingerprint log in would be a good start HSBC - come on! Reviewed on: 5th November 2017

easy to use

online interface is very easy to use and navigate. Reviewed on: 26th October 2017

The decline of HSBC and banks in general

As the Midland Bank, HSBC were really good. Even as HSBC they used to be good, but gradually all the local branches closed down and they became totally impersonal. This has happened to nearly all banks - eventually I suppose, almost all banking will be done online. Though this has some obvious advantages, the personal experience will be virtually zero. Reviewed on: 4th October 2017

Not too shabby

Overpriced but you pay for what you get Reviewed on: 11th September 2017

Nice and Simple

Basic bank account is good and online banking is simple and easy to use. No fee for account, no interest...I have no experience of overdraft so no idea about this side of the account. Lots of branches with, in my experience, helpful staff and plenty of ATMs. Reviewed on: 6th September 2017

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