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HSBC: Bank account reviews

View other HSBC products
3.90
Based on 1,388 reviews, last reviewed 16th Jul 2026
78% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
46%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
15%

Latest highest rating:

5

excellent service, I recommend,good conditions excellent service, I recommend,good conditions Reviewed on: 16th July 2026
gancho b's avatar
gancho b

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026
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Sam
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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1388)

True Customer Service

5
Premier telephone customer services is miles ahead. Solution orientated, friendly and always helpful Reviewed on: 2nd February 2018
Mel Tsia's avatar
Mel Tsia

Perfect for me

5
I like going to my local branch Reviewed on: 1st February 2018
Peter Williams's avatar
Peter Williams

Reliable and long standing

4
Banked with them for 20 years and never had a problem Reviewed on: 31st January 2018
Ghostface's avatar
Ghostface

HSBC GOOD

4
I HAVE BEEN WITH HSBC FOR 4-5 YEARS NOW, AND THEY HAVE BEEN VERY EFFICIENT Reviewed on: 30th January 2018
Adam Irwin's avatar
Adam Irwin

Great Bank

5
I've been a loyal customer for years and have never had a bad experience. I would definitely recommend them to my friends and family. Reviewed on: 28th January 2018
Gem Cook's avatar
Gem Cook

Great Bank

5
Always had a good experience with HSBC. Their products are great and you can apply for most products online. Reviewed on: 24th January 2018
Jo Sains's avatar
Jo Sains

Very good bank - excellent customer service

5
Many options of contacting the bank - call, chat, email. Reviewed on: 17th January 2018
Anna Lewandowska's avatar
Anna Lewandowska

Helpful, freindly but slightly let down.

4
Been banking with HSBC for many years before switching and they were very good. Always a freindly voice at the end of the phone and always able to help me with all enquiries big and small. I was however disapointed when I visted a branch to close an account, after i left thinking all was sorted it only came to my attention 6 months later that in fact they hadn't closed the account which amouted to some charges my way which is currently in dispute. Other than this one incident i was very happy with there service and would still recomend them. Reviewed on: 15th January 2018
Cameron Birch's avatar
Cameron Birch

Excellent Help Solving Problems

5
We had a joint account and were having problems getting one of the cards reissued. The staff in our local branch were brilliantly helpful and sorted out the issue with the online banking system quickly and efficiently for us. Reviewed on: 13th January 2018
C Philip's avatar
C Philip

THEY HANDLE MY EVERY DAY BANKING WITH NO PROBLEMS

4
BEEN WITH THE BANK FOR 30 YEARS AND VERY HAPPY WITH THEIR SERVICE Reviewed on: 12th January 2018
Ian Robinson's avatar
Ian Robinson

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