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HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1303 reviews)

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3.69

Based on 1,303 reviews, last reviewed 5th Jul 2025

71% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

I made an application to HSBC UK and they asked for... I made an application to HSBC UK and they asked for 3 years of address history and then went back 9 years, found on old debt and reported to Cifas tha... Read more Reviewed on: 20th June 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1303)

Old news

Been with them for 30 years, never a problem Reviewed on: 7th November 2017

keep closing

all the branches near me close i went to one then another then another all gone Reviewed on: 7th November 2017

1st class service

I've been with HSBC for over 12 years and they have always gone above and beyond Reviewed on: 6th November 2017

No problems with day to day banking, frustrating website

I've been a customer for 20 years and never felt the need to change as customer service in the bank is good. But the changes to online banking web pages have made it more difficult to use which seems a step backwards! Reviewed on: 6th November 2017

Simple and finally rewarding

My HSBC account used to be pretty vanilla. It wasn't good, wasn't bad but did the job, now I get cashback offers on the things I buy. Keep upping the game HSBC. Reviewed on: 6th November 2017

Best bank out there

HSBC is the best bank on the high street. The customer service is brilliant and they have always helped me and sorted any problems I have. I have been accepted by HSBC For products where other banks have turned me down. I’m very happy and have recommended them to my partner who is changing banks. Reviewed on: 6th November 2017

Trustworthy

I have been a HSBC customer for approx 15 years, it has been the nly bank that I have held a current account in my life showing how reliable it is. Reviewed on: 6th November 2017

Helpful when you contact them

If you need help they are there, but are less pro-active in contacting you. I don't think I've has a financial review in over 10 years or longer. Quick to resolve issues when they know about them. Reviewed on: 6th November 2017

Excellent

I have banked with HSBC for years and found them extremely helpful from arranging a loan, negotiating an overdraft, applying for a mortgage and just generally banking. Reviewed on: 6th November 2017

Not the most efficient bank...

Lacks the urgency of a business that wants to keep one's custom. Needs to improve its systems and also have a decent customer service line - or access to someone in a branch! Reviewed on: 6th November 2017

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