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HSBC: Bank account reviews

View other HSBC products
3.93
Based on 1,392 reviews, last reviewed 4th Sep 2026
44% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
46%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026
gancho b's avatar
gancho b

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026
Sam's avatar
Sam
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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

HSBC Advance Account

5
Fantastic bank bank with great customer service and easy to use mobile apps for banking on the go. Reviewed on: 8th February 2018
Leo3k1lc's avatar
Leo3k1lc

Good customer service

4
HSBC provide good customer service. They are polite and explain things clearly and simply if you are ever in need of help. Reviewed on: 7th February 2018
Mariyah's avatar
Mariyah

Reliability

4
You know what you get with HSBC, good reliable service Reviewed on: 7th February 2018
Richard Saunders's avatar
Richard Saunders

Great bank

5
Great Bank which has really good on-line facilities Reviewed on: 6th February 2018
thetangerinebear's avatar
thetangerinebear

Not Enough Branches

2
Over the years there seems to be less and less HSBC branches open locally. They are also not open convenient hours. Reviewed on: 6th February 2018
Luckyyy's avatar
Luckyyy

Great bank

5
Always friendly helpful staff.... I was missold ppi and they sorted it out quickly and efficiently. Reviewed on: 5th February 2018
Jodi Hill's avatar
Jodi Hill

Super easy to keep track of everything on the go!

5
I want to tell you how much I love the HSBC banking app, it literally makes keeping track of my money so easy. I can transfer to my savings (or transfer back if I'm having a spending spree) make payments to friends and family and just generally keep a track on my incomings and outgoings, all from a click of a button where ever I am. I recently got married and went in to branch to change my name, I was in and out with 15mins and my new cards arrived within a week. For me though the highlight of HSBC (my friends and family think I'm crazy to get this excited) but they sent me a left handed cheque book, I've been struggling to fill cheques in for nearly 15 years, not anymore thanks to HSBC! Reviewed on: 5th February 2018
K8 H's avatar
K8 H

No issues

4
Website layout could be better but app works well and always friendly on phone Reviewed on: 4th February 2018
Verity's avatar
Verity

Over 25 years great service from a high street bank

5
I'm very impressed with HSBC , they upgraded me to an advance bank account, telephone banking is easy , very good customer service. Reviewed on: 4th February 2018
Jade daniels 's avatar
Jade daniels

Fab customer service

5
I have banked with the HSBC for many years and have always found their customer service outstanding, both in branch and on phone. The Internet banking is easy to use and the chat support is good too. Reviewed on: 4th February 2018
Donna Niman 's avatar
Donna Niman

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