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HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1304 reviews)

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3.69

Based on 1,304 reviews, last reviewed 24th Jul 2025

81% decrease in 5 star reviews

in the past 90 days

71% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

Totally, Seriously Unhelpful I havevan elderly housebound disabled relative who banks with HSBC. He cannot use the phone to ring out, so asked me if I could ring his bank and get ... Read more Reviewed on: 24th July 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1304)

Excellent customer service

Never had a problem. Excellent customer service when I have had to contact them. Reviewed on: 8th November 2017

The Helpful Bank

HSBC showed a genuine interest in me, offering various ways of helping me find the best use of my money. They showed me that they are thoughtful and make every effort to give me the very best banking experience. Thank you. Reviewed on: 8th November 2017

EXCELLENT

The HSBC Advance current is excellent, an account which is free but has extras not included in their basic account. Reviewed on: 8th November 2017

Bank Account

The Bank is out to make profits with any customer service at all Reviewed on: 8th November 2017

Just OK

I've been with HSBC for over 3 years now. Their customer service is fine. I've never had any complaints. The incentive towards royal customers like myself is zero. I was never offered anything. I will be switching to another bank which offers various deals & money for switching. Reviewed on: 8th November 2017

Good online

The online experience is very good. Easily manage accounts online. Reviewed on: 8th November 2017

No concerns

I have never had any issues with hsbc and had useful products recommended at good rates I.e. loans and credit cards. Reviewed on: 8th November 2017

Not complete bastards

I've never had a particularly bad experience with HSBC but I've never had a particularly good one either. I think the best you can say of any bank is that they're not complete bastards Reviewed on: 7th November 2017

When it went wrong they sorted it already

Compensation for switch taking more than 7 days, and bottle of wine for getting interest on isa wrong. Reviewed on: 7th November 2017

Advance Current Account

It seems much the same as other banks, nothing stands out. There was a decent incentive for switching but nothing really to make you want to stay Reviewed on: 7th November 2017

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