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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1314 reviews)

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3.65

Based on 1,314 reviews, last reviewed 18th Dec 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Worst customer service ever experienced, Worst customer service ever experienced, the whole company is a nightmare, do not trust them with your money Reviewed on: 18th December 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1314)

Not very good

It was not good. In any way. Or maybe it was ok Reviewed on: 9th November 2017

ok,

had been ok, but now they've closed down local branch, and talk of moving back to Hong Kong all the time...disappointing. Reviewed on: 8th November 2017

Low or no interest

My current account pays no interest My ISA has pathetically small interest No customer loyalty incentive Reviewed on: 8th November 2017

WOW

PREMIER ACCOUNT, IST CLASS ACCOUNT, IST CLASS SERVICE FROM HSBC Reviewed on: 8th November 2017

Friendly Customer Service

Had to change details on my bank account and staff could not have been more helpful and went the extra mile to do this. Helped with items not even asked for, went above and beyond my expectations. Reviewed on: 8th November 2017

Cash back

Great cash back offer on the Advance Account Reviewed on: 8th November 2017

App good but security concerns

The HSBC app is one of the best I've used in terms of ease of transferring money etc. I would be concerned about security though. I kept getting missed calls while at work (same time each day, didn't get the hint to call another time), it was a HSBC number and I assumed it was a 'do you want a credit card' call as I have had them in the past. This went on, every so often, for a few months then I got a text (which looked like spam) saying there were irregularities in my account. When I called them just to check they said it looked like someone was fraudulently taking money from my account each month. Other banks block your card if they have a genuine concern, which, while it is annoying, with a 24hr help line, it's easy and quick to unlock. HSBC put me on hold for ages and then told me I could have lost all the money. The app on my phone is good but also generates my security code for online banking, which I can also access from my phone. So if someone steals my phone and somehow discovered my app log in, they could easily have full access to my whole account. Reviewed on: 8th November 2017

lost card

when I have had to report my bank card as lost they have never been judgemental just send out a replacement. Reviewed on: 8th November 2017

Win 1000 for Bank review

Money goes in and money goes out, they don't charge me but they make momey on my money while it sits in their safekeeping. I would rather this system than paying a monthly fee and getting a tiny amount of interest unless it was in my favour. Reviewed on: 8th November 2017

No benefits for loyalty

I've had the account for 25 years, it now pays no interest and the 'upgrade' to advance happened automatically, everybody else got Î£200 to switch to it. The online experience is slow and temperamental and the 'benefits' are lackluster and unimpressive. Yes i'm going to switch. Reviewed on: 8th November 2017

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