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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1314 reviews)

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3.65

Based on 1,314 reviews, last reviewed 18th Dec 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Worst customer service ever experienced, Worst customer service ever experienced, the whole company is a nightmare, do not trust them with your money Reviewed on: 18th December 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1314)

HSBC

Reliable, good customer service and overall good experience. Reviewed on: 12th November 2017

helpful and informative

Always polite and friendly when dealing with my queries. Reviewed on: 12th November 2017

Helpful staff, like the bonuses

I went in to make a payment, and a member of staff came out of the back and seeing a huge queue came over to see if she could help. Went out of her way for me. She also mentioned that they have started a rewards scheme, which I've now signed up for. Reviewed on: 12th November 2017

OK as long as you don't ever go overdrawn

Being with the bank years and having a decent salary going in every month month means nothing to HSBC if you need an overdraft. If you've had the misfortune of not having a perfect credit score then HSBC refuse to assist Reviewed on: 11th November 2017

When all the local banks close where do you go to pay cash in? This was before they allowed it at the post office

Finacial difficulty , suggestion take out another loan, no help with stopping over draft fees , adding more and more fees onto the current debt Reviewed on: 11th November 2017

Good

Very nice and friendly staff, good rates etc. Reviewed on: 10th November 2017

Reliable service.

No issues with HSBC. Their service is reliable, and online banking is simple to use. Reviewed on: 10th November 2017

Trouble with Branch

I've always had problems when I've gone into Branch. They seem never to follow up on anything I ask them to. Tried to upgrade account three times which they said they would do but never happened. Also held up my mortgage because they didn't bother to send out my bank statements twice. Reviewed on: 10th November 2017

good service

have been in HSBC for 30 years. never had a complaint. staff are friendly and helpful Reviewed on: 10th November 2017

OK... but no cigar

Well...it's a bank account. It does what it says on the tin. Bog standard current account no extras, no interest on positive balances. Nothing to sell itself. Nothing terrible about it either. But nothing to pursuade me not to switch for a a handsome bonus elsewhere...TSB...Yorkshire...Halifax...First Direct etc. Reviewed on: 10th November 2017

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