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HSBC: Bank account reviews

Name: Bank account
Rating: 3.93 (1392 reviews)

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3.93

Based on 1,392 reviews, last reviewed 4th Sep 2026

44% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

does what it says on the tin

Had an account for over 20 years and never had any problems, just a straight forward account. Reviewed on: 10th February 2018

Totally happy

HSBC have always been supportive and helpful. I have found their staff in branch to be knowledgeable and honest each time I have visited. Reviewed on: 10th February 2018

Great bank services

I love their app and the rapidity of solving issues. Reviewed on: 10th February 2018

Excellent service and support

HSBC have been my bank since their transition from Midland Bank to Hong Kong and Shanghai Bank. They have provided me with excellent support through some very trying times and always been at the end of the phone with advise and products to help me. I use them for business banking too, where they also excel. Reviewed on: 10th February 2018

rubbish customer service. very unhelpful

Do not care about the customers. Reviewed on: 10th February 2018

Friendly staff at the bank

We are lucky enough to have an HSBC in ours small town, had current account for years and never had an issue. The local staff are very friendly and helpful - always take time to help and advise if they can. Telephone support is not so good however and feels unconnected to the bank itself - you have to phone a mail line for an appointment at your local bank and made an appointment twice through this and didn't work out either time. Reviewed on: 10th February 2018

The best bank!

I have been banking with HSBC for a year now, after switching from another bank-they offer excellent service and product benefits. I couldn't be happier! Reviewed on: 10th February 2018

Onlline banking

HSBC has an excellent online banking site Reviewed on: 10th February 2018

Been an HSBC customer since I turned 18....

and have stayed with them ever since. They grew with me though student bank accounts and overdrafts (yay University!) to my first job and 'adult' current account. Now I have my own daughter and am thinking about setting up her first bank account and (of course) my first choice will be HSBC. Reviewed on: 10th February 2018

Great no fuss banking

Been with HSBC 13 years and unlike other banks I have used in the past havenever had a problem with them. Excellent service. Reviewed on: 10th February 2018

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