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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Finally got accepted

After a month of complaining to John Lewis Finance about being rejected and getting nowhere, I saw someone on here say email John Lewis Press Office. Their website says it’s only for press - ignore that and write and complain. They handled my complaint in 24 hrs by passing it to the press office of Newday. I got a reply same day and a review. Apparently as a “responsible lender” they’d turned down my application due to a problem with my data - but to reapply. I tried tonight assuming another rejection (given other peoples experiences) - but they had obviously flagged my record - got my monthly £10k monthly limit matching my old card. So if you are struggling to get anyone in John Lewis to deal with your complaint, (and in my case that included the CEO - who never even acknowledged my email) then try this email address: (Ignore the bit that says journalist and press only) [email protected] Reviewed on: 22nd September 2022

Pathetic

The renewal of a new card is absolutely pathetic. Cannot understand why they cannot look at the history of the cardholder. Have now decided after 30 years that I shall not be making any major purchases from John Lewis or Waitrose. Same goes with their insurance. Reviewed on: 22nd September 2022

New Partnership card? Seems it's not to be ...

Having had a JLP card for over 40 years (storecard initially, then Partnership Card) I have been refused a new-style card by New Day, so my average 1K/pcm spend on the card will have to go elsewhere (probably Sainsbury's). JLP's loss ... Reviewed on: 22nd September 2022

Poor management

Problems which I experienced in being refused similar to others, More generally a decline in standards visible in a number of areas in John Lewis since arrival of current Chief Exec. Perhaps there should be a review of management Reviewed on: 22nd September 2022

Appalling experience with NEWDAY for John Lewis

First of software did not work properly, then rejected application despite having previous card over 10 years with good credit management record. Very high credit score (I checked) but they said they could not collect any information when I complained. Poor customer service. Took under five minutes to replace this card with one from a more reputable supplier, a major bank. Much less likely to use John Lewis now Reviewed on: 22nd September 2022

Partnership card, Absolute fiasco.

Some "partner/partners" should be fired for this.Card stops workingin two weeks.One emailm telling us that. One sheet bof paper with todays statement. My wife, principal card holder, has not been issued witha new card or even been invited tp apply. Reviewed on: 22nd September 2022

Very poor substitute

Cheap-looking card, not at all in line with the JL brand. Also, does not show a start date for the card, something required by many online retailers. After a hopeless web-chat, I called up and was eventually told my card’s start-date. Not impressed! Reviewed on: 22nd September 2022

Very mixed experience with NewDay so far

My application (primary cardholder) was processed swiftly. But although I applied for a supplementary card for my partner at the same time, this was not processed. Tried to contact them by web-chat, doesn;t work. Call centre are hard to reach (idiotic menus that waste minutes of your time). Operative who answered my phone was clueless. Really not a great start Reviewed on: 21st September 2022

OTT

Without checking back with me, when I applied for the new JL credit card, having had mine old one for donkeys' years, I was accepted - and my credit limit was raised by £1000. To my mind this is totally crazy, not something that I would ever want and not something I ever envisage needing - and not something that I would ever ask for. So then the faff of getting them to put it back to where it was before, and of course there's no facility for contacting them, other than by phone, to do this. Beam me up. Reviewed on: 21st September 2022

Credit limit decimated

Changed to the new card. Looks like I was lucky to get one but my credit limit has been reduced so much that the card is useless to me. I have been waiting nearly a month for the credit team to call me but have heard nothing despite chasing them twice. Terrible mistake, John Lewis. Reviewed on: 20th September 2022

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