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Laka: Cycle insurance reviews

View other Laka products
4.85
Based on 2,748 reviews, last reviewed 10th Aug 2026
6300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

All information is clear and user-friendly, and ques... All information is clear and user-friendly, and questions are answered promptly. Reviewed on: 10th August 2026
Roy S's avatar
Roy S

Latest lowest rating:

1

Terrible experience Terrible insurance. I opened a claim weeks ago, for damages. Every email interaction requires at least one week. So far, the faster response time was ... Read more Reviewed on: 14th August 2025
Stefano M's avatar
Stefano M
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About this product

Laka offer award-winning bike insurance.

Laka have a unique approach to pricing. They won't charge you a fixed sum. Instead, they calculate your monthly contributions - up to a max capped amount - based on the Collective's claims. The policy is completely flexible so if you want to upgrade, add travel, racing, or pause cover, you can.

Laka bicycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Laka before, you can also leave a review and share your experience.

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Laka Cycle insurance reviews (2748)

There's no company I ever dealt with that's as good as Laka

5
Insanely good claims process. They seem legit to care about their customers Reviewed on: 27th August 2021
Hizzers's avatar
Hizzers

Human Beings

5
I had my bicycle stolen from within my office a few weeks back. I dealt with one person at Laka who was friendly, efficient and empathetic. After a few questions the claim was closed and payment made. I have never had such a great experience with an insurance company, dealing with people that treat you as a human and not a number. Their service is also really easy to use and keep track of too. Just wonderful! Reviewed on: 27th August 2021
Tim Fernandez's avatar
Tim Fernandez

Friendly and fast,

5
They're fast to respond, they're super friendly (regardless of who you talk to), they're very knowledgable about bikes and what's required to sort your claim and get you riding again. And as if that wasn't enough, they're cheap! Reviewed on: 27th August 2021
Ben's avatar
Ben

Great Service

5
After my carbon frame was damaged, Laka were quick to assist me through te process of replacing it. Which was no mean feat in these times! Reviewed on: 27th August 2021
Rupert Lewis's avatar
Rupert Lewis

Great company all round!

5
Laka have been a great company to work with for us - we are a family of e-bikers living in central London, and unfortunately we have had a couple of e-bikes stolen over the last few years. Laka have always been really efficient, helpful, friendly and prompt in response to calls and emails. We wouldn't use anyone else! Reviewed on: 27th August 2021
Neal Callow's avatar
Neal Callow

Best customer service

5
Unbelievably helpful and quick to sort out my claim Reviewed on: 27th August 2021
Matt Cowan's avatar
Matt Cowan

Fair Insurance

5
Flipping insurance on its head to make it fair for everyone. Quick settlements and knowledgable claim handlers. Reviewed on: 27th August 2021
Matt Noble's avatar
Matt Noble

The absolute best

5
Never have I ever been signed up with an insurance company that deals with issues with no fuss and almost immediately resolves everything. Not until I have signed up with Laka. Reviewed on: 27th August 2021
Martin Malek's avatar
Martin Malek

I recommend to all bike owners!

5
Laka has been wonderful insurer, very efficient. They get you the parts and/or the money within days, but mostly they're very human and understanding when you get something stolen. They're life savers :) Reviewed on: 27th August 2021
Emilie Beauchamp's avatar
Emilie Beauchamp

Best insurance I've had

5
Quick and easy claims process, clear and fair fees and very helpful staff Reviewed on: 27th August 2021
otreeves1's avatar
otreeves1

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