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Laka: Cycle insurance reviews

View other Laka products
4.85
Based on 2,747 reviews, last reviewed 9th Aug 2026
6200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer contact, really good speaking to... Excellent customer contact, really good speaking to a real person who felt like a fellow cyclist Reviewed on: 9th August 2026
oliver wong's avatar
oliver wong

Latest lowest rating:

1

Terrible experience Terrible insurance. I opened a claim weeks ago, for damages. Every email interaction requires at least one week. So far, the faster response time was ... Read more Reviewed on: 14th August 2025
Stefano M's avatar
Stefano M
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About this product

Laka offer award-winning bike insurance.

Laka have a unique approach to pricing. They won't charge you a fixed sum. Instead, they calculate your monthly contributions - up to a max capped amount - based on the Collective's claims. The policy is completely flexible so if you want to upgrade, add travel, racing, or pause cover, you can.

Laka bicycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Laka before, you can also leave a review and share your experience.

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Laka Cycle insurance reviews (2748)

Got the handlebars stolen, two days after I had the...

5
Got the handlebars stolen, two days after I had the refund on my bank account. Speedy chat with customer service, very clear and efficient Reviewed on: 25th July 2024
Pavel R's avatar
Pavel R

Great customer service and price is reasonable for c...

5
Great customer service and price is reasonable for cover Reviewed on: 25th July 2024
CR's avatar
CR

I love Laka

5
Peace of mind and excellent customer service! Reviewed on: 25th July 2024
John's avatar
John

Reduced the features and called a price reduction

1
Unannounced price hikes and no response provided when questioned. Reduced the product offering yet promoted this as "a reduction in your price cap" - to get the same offering, the price INCREASED by nearly 50% a year. Reviewed on: 25th July 2024
Pea Bee's avatar
Pea Bee

The team at laka are amazing

5
I have claimed a couple of times and the laka team have been super freindly and help you get back on the bike quickly as possible there customer service is outstanding and unbeatable. Reviewed on: 24th July 2024
Oliver's avatar
Oliver

Excellent service, quick replies.

5
Excellent service, quick replies. Reviewed on: 24th July 2024
M K's avatar
M K

Super fast replacement

5
Having crashed my Cervelo in training the replacement was amazing! Super fast even over Christmas. Reviewed on: 24th July 2024
Teresa C's avatar
Teresa C

Claiming was simple, and personal!

5
Claiming was simple, and personal! I felt supported rather than under suspicion (like some other insurers!) Reviewed on: 24th July 2024
Ben's avatar
Ben

I don’t have a bad thing to say about Laka.

5
I don’t have a bad thing to say about Laka. Everything from their website to claiming is super simple and straight forwards and everyone I’ve ever dealt with has been super helpful and friendly making for a great experience! Reviewed on: 23rd July 2024
Tom C's avatar
Tom C

Bike experts, no excess, no depreciation, SO good!

5
I didn't know I could find a bike insurance with no depreciation and no excess, and solely specialised in bicycles, this is amazing! Thank you Laka! Reviewed on: 23rd July 2024
Pauline's avatar
Pauline

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