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Laybuy (inactive company): Buy Now Pay Later (discontinued) reviews

Name: Buy Now Pay Later (discontinued)
Rating: 2.38 (34 reviews)

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1.59

Based on 34 reviews, last reviewed 1st Jun 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

4 star

62%

Latest highest rating:

5

Excellently service quick credit assessment, easy use the app, easy to track and can be paid in advance. I really like to use it. Reviewed on: 9th March 2023

Latest lowest rating:

1

Poor customer service and bad integration Regular app outage and merchants issues. Very difficult to get refunds (both in part or full) and customer service sometimes takes days to respond wi... Read more Reviewed on: 1st June 2024

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Laybuy (inactive company) Buy Now Pay Later (discontinued) reviews (34)

Review of the Laybuy (inactive company), Buy Now Pay Later (discontinued):

My account got hacked on 14th February & after numer...

My account got hacked on 14th February & after numerous emails I've still not had any response! I'm now getting 5 late payment fees on my account a week!! My bank has blocked my card & logged fraud! Its a absolute disgrace not being able to get in contact with laybuy about this!! I will be closing my account if & when this gets sorted & will never use them again!! Reviewed on: 8th March 2024

Poor customer service and bad integration

Regular app outage and merchants issues. Very difficult to get refunds (both in part or full) and customer service sometimes takes days to respond without the ability to call people. Reviewed on: 1st June 2024

Can’t believe I booked with laybuy travel with TRAVL...

Can’t believe I booked with laybuy travel with TRAVLR that was advertised on Laybuy back in march 2024 for a hotel reservation for June 2024 . I was checking with hotel last night 22may 2024 to be told they was no booking make the gentleman checked all methods and nothing I’ve contacted Laybuy travel and Laybuy and I’m getting no response or confirmation email of my concern and complaint.i was told to make a new reservation with the hotel so I didn’t encounter an issue on my arrival as I’m disabled . I’m so glad I checked but to find out this was a concern … and they charged me £195.40 and haven’t refunded this either. Ive never encountered a problem with this Laybuy company to now the only contact number was an Australian number on this Laybuy travel page. If this doesn’t get resolved then I will have to inform the uk regulators of this site. So I’ve requested my refund and no one is acknowledging my complaint and issue that’s of no fault of my own or the hotel it’s Laybuy travel . Fully payment was made also no booking this is terrible service from a company no customer gets back to your messages either . No acknowledgement from them also. Reviewed on: 23rd May 2024

Customer service is shocking, arrogant, rude and un...

Customer service is shocking, arrogant, rude and un helpful, that want to charge late fees rather than extended repayment for 10 days Reviewed on: 19th May 2024

Laybuy was really good until it got rid of Amazon an...

Laybuy was really good until it got rid of Amazon and Ebay.. I never had a problem with them but now I just don’t really use them since they stopped offering the use of these companies. I liked how you could pay in 6, you could also push your next payment back a week or two without any charge (although I think they have gotten rid of this feature too!). It doesn’t have much use to me, I will use it occasionally but far less than I did before. Reviewed on: 16th May 2024

Fraud on account,trying to take payments from...

Fraud on account, keep trying to take payments from blocked bank card and now incurring late payment fees and my credit report has dropped 106 points because of it, no reply to multiple emails and chats Reviewed on: 28th February 2024

NO STARS

If I could give no stars I would, Laybuy are yet to respond to my emails. I have read loads of over reviews from customers reporting the same issue. Customer service no such thing with this company It’s been over a month, I’ve had a duplicate order been added to my schedule which I’ve reported, I’ve not heard a thing not even a curtesy email. Reviewed on: 27th February 2024

Laybuy have the worst customer service ever

After a big data breach I contacted Laybuy to let them know my account had been hacked and there was a large order on my account. Since then they have ignored all my attempts to contact them. Do not trust them. They don't protect you or care about you or your experience Reviewed on: 21st February 2024

You cannot contact them if there is a problem.

It’s fine until there is a problem. They have no customer services. Emails go ignored, their chat messages go unread and you just end up in circles using their FAQs. They have just had a data breach and many people have had money taken and unable to access their accounts. They are still taking my money but I am unable to manage my account. Honestly there are plenty of BNPL companies that have customer services. Use them! Reviewed on: 17th February 2024

Stay well clear of this company fraudulent activity...

Stay well clear of this company fraudulent activity going on peoples account getting hacked and buying things with other peoples money and a lot of people can’t access there accounts some people can’t purchase anything and they don’t reply to you or do they care about there costumers someone is doing this they are to afraid to reply if it’s not Laybuy taking peoples money then other People are doing it and they to find out and investigate it I have reported it to bbc watch dog Reviewed on: 7th February 2024

Fraud

Do not use this company used them then was frauded for over 2k with there platform tried to speak to them over 10 times via email, messenger, trustpilot no response back my account has had its email changed so can't login to it ridiculous who I have lodge complaints too citizen's advice and paper Reviewed on: 28th December 2023

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