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Leek Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.9 (686 reviews)

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4.90

Based on 686 reviews, last reviewed 2nd Mar 2026

10000% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

First class service for a buy to let mortgage First class service for a buy to let mortgage Reviewed on: 2nd March 2026

Latest lowest rating:

1

Absolute nightmare Leek were the main reason why it took so long for me to complete on my purchase. They were uncooperative and would dig their heels in. They refused to... Read more Reviewed on: 20th November 2024

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About this product

Leek Building Society have a range of mortgage products.

Appointments with Leek Building Society Mortgage Advisers are available over the phone, via Teams video call or in person at any of their branches. Your dedicated Mortgage Adviser will guide you through the process.

Leek Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Leek Building Society before, you can also leave a review and share your experience.

Leek Building Society Mortgages reviews (686)

Review of the Leek Building Society, Mortgages:

Product Transfer.

As existing customers we have just completed an on-line mortgage transfer application. The procedure was very simple. I rang once for advice and a very helpful staff member quickly answered my query. Reviewed on: 23rd January 2024

We already had an existing mortgage with Leek Buildi...

We already had an existing mortgage with Leek Building Society, and decided to speak to them first when we moved home. They made the process so easy and hassle free. Staff were very friendly and professional, always on hand to deal with queries by phone, and always responded to emails promptly. Very happy customer Reviewed on: 13th January 2025

Renewed mortgage deal

I recently renewed my mortgage with Leek Utd and found the process very straight forward. The advisor explained everything and was knowledgeable and helpful. Reviewed on: 13th January 2025

Very efficient and helpful

Had my mortgage with the Leek now for four years always found them to be very efficient and always helpful Reviewed on: 13th January 2025

Great Customer Service

Great Customer Service - Easy to get hold of on the phone and get quick responses. Reviewed on: 13th January 2025

Absolute nightmare

Leek were the main reason why it took so long for me to complete on my purchase. They were uncooperative and would dig their heels in. They refused to lend on my first purchase because they deemed the property unsellable, meaning I had to pull out after 3 months work. Then on my second purchase they were unhappy about a lack of mortgagee protection clause and demanded the lease be varied, even though it could have been covered with an indemnity insurance policy. Varying the lease took 2 months to do even though everything else was ready to go. Overall they made the entire process a nightmare and I am very unhappy with how it was all handled. In the end it took almost 6 months to complete on what would otherwise be a simple purchase and this was down to Leek and their uncooperativeness. I would have gone with another lender but I was so far down the line when they dug their heels in that it would have taken too much time to get another offer sorted. Do better. Reviewed on: 20th November 2024

Reply from Leek Building Society Thank you for taking the time to leave us a review and we’re sorry to hear about how long it took to complete your property purchase. All of the mortgage applications that we receive are assessed on an individual basis against our lending criteria and there will be occasions where a property that an applicant is looking to purchase is not acceptable to us (which could be for a number of different reasons). Equally, it’s sometimes the case that the terms of an existing lease fall outside of our standard requirements and it’s not uncommon for us to request amendments before we’re able to proceed to completion. We have, however, passed your feedback about this onto our Mortgage Team and they’ll take this into account when considering any future changes to our lending requirements and criteria. Kind Regards Dave @ Leek BS Response date: 21st November 2024

The Mortgage Comedy Club

Nothing short of a nightmare, where do I start. We started our full mortgage application with Leek 7 Weeks ago. Throughout the process we've been asked for the same documents multiple times, asked the same questions multiple times and provided the same attachments multiple times. Simple things such as locating payments and matching amounts to documents in addition to basic maths proved tricky for these guys. Things I would deem to be entry level administration. After 7 long, painfully frustrating weeks we were declined for 2 things that were visible in week 1... speechless. Don't waste your time. Reviewed on: 8th November 2024

Reply from Leek Building Society Thank you for your review. We’re sorry to hear about your recent experience. All our mortgage applications are subject to satisfactory assessment based on the information provided upon application. Unfortunately, at times further information is required to support with an assessment of an application which can cause delays in the process. So we can look into this for you and provide you with a detailed explanation as to what happened then please contact one of our underwriters on 01538 714089 or email us at [email protected]. We look forward to hearing from you soon. Rob @ Leek Building Society Response date: 12th November 2024

Good service and easy to communicate professional

Good service and easy to communicate professional Reviewed on: 16th April 2024

Very helpful and friendly.

Very helpful and friendly. Fair products. Reviewed on: 31st March 2024

mortgage modification

Helpful and efficient when adjusting mortgage duration. Reviewed on: 29th March 2024

Great customer service

We've always found the customer service friendly and helpful. Reviewed on: 29th March 2024

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