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Leek Building Society: Savings reviews

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4.92
Based on 4,161 reviews, last reviewed 28th Nov 2025
16% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
96%
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4%
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0%
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Latest highest rating:

5

In branch service review Like the face you can come into a branch not only online. Reviewed on: 28th November 2025
Verified source

Latest lowest rating:

1

Cannot access account & stuck in a lockout loop I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them do... Read more Reviewed on: 4th March 2025
VladelMC's avatar
VladelMC
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About this product

Leek Building Society savings reviews can help you to find out more about life at Leek Building Society. How easy is it to contact Leek Building Society? And how friendly are they? Our Leek Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Leek Building Society Savings reviews (4161)

Review of the Leek Building Society, Savings:

Cannot access account & stuck in a lockout loop

1
I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them down. This means that if you have an account you don't access very often this can be very troublesome. So i needed a reminder of my username because a PC will not remember it when accessing the site, i then needed a password so i requested a reset, trying to use the reset you need your memorable word and it appears that i have remembered it incorrectly so i attempt to reset my memorable word and then bang. The account i can manage online means i have to call them the next day to regain access. I phoned the next morning and waited all day to be called back, they unlocked me and of course i had my username and a password reset link, it then asked me my memorable word which i don't have and when i clicked reset, i'm locked out again and have to get back on the phone but luckily the phone lines were still supposed to be open for another fifteen minutes but i got voicemail. So i will now be on day three tomorrow and all i'm trying to do now is close my account and run a mile. Reviewed on: 4th March 2025
VladelMC's avatar
VladelMC
Reply from Leek Building Society Thank you for taking the time to leave us a review. We’re sorry to hear about the difficulties that you’ve experienced when attempting to log into ‘Leek Online’ and that our staff were already busy assisting other customers when you called us about this yesterday. Our Savings Team will be happy to talk you through the steps that you’ll need to take to unlock your ‘Leek Online’ profile and they can be contacted on 0808 281 9308 between 9am & 5pm Monday to Friday. Alternatively, please e-mail us at [email protected] with your contact details and a preferred call back time (again, between 9am & 5pm Monday to Friday) and a member of staff will call you directly to talk you through things. Once again, we’re very sorry for any frustration this situation may have caused and we look forward to speaking with you in order to get this resolved. Kind Regards Dave @ Leek BS Response date: 5th March 2025
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Leek Building Society

In branch service review

5
Good to have face to face meeting. Very Good. Reviewed on: 8th November 2025

In branch service review

5
Pleasant, approachable staff who answered all our questions. Nothing was too much trouble. Reviewed on: 8th November 2025

In branch service review

5
Very friendly and knowledgeable. Reviewed on: 7th November 2025

In branch service review

5
Nothing. Always feel get best from your staff. Lucy really helpful and excellent communicator. Reviewed on: 7th November 2025

In branch service review

5
Longer opening hours (beyond 3pm). Reviewed on: 7th November 2025

In branch service review

5
The staff are extremely friendly and helpful, very knowledgeable. Reviewed on: 7th November 2025

In branch service review

5
Like that a branch was available to discuss / open account. Easy to make an appointment via the website. Reviewed on: 7th November 2025

In branch service review

5
No need for improvement on my behalf. It all went smoothly. Fantastic service from Will 10/10. Reviewed on: 7th November 2025

Staff always helpful and friendly when I come into b...

5
Staff always helpful and friendly when I come into branch. Reviewed on: 31st October 2025

Goooooood

5
Very good customer service. Friendly peps Reviewed on: 31st October 2025

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