Voting in the British Bank Awards is now open! Share your feedback & enter our £1,000 prize draw.Vote now

Legal and General Reviews

Ratings based on 101 reviews Last review 2 months ago
4.04 / 5Great overall rating

Legal & General reviews can help you to find out more about this long established UK insurance company, with a wide product range. Legal & General have built a strategy around Every Day Matters which they claim "guides us in everything they do." Smart...

Read Full Description

Legal & General reviews can help you to find out more about this long established UK insurance company, with a wide product range. Legal & General have built a strategy around Every Day Matters which they claim "guides us in everything they do." Smart Money People is the place for Legal & General reviews. Read and write reviews to help us increase trust and transparency in financial services.

5 47
4 25
3 11
2 4
1 8

Your Legal and General Reviews (101)

Write a review
25th August 2016

Very helpful

Left laptop on train. Was replaced (since named item) and due to the one we bought no longer being available we ended up with a better one than we started with!...

Read more

Left laptop on train. Was replaced (since named item) and due to the one we bought no longer being available we ended up with a better one than we started with!

Was hassle free and call center staff were friendly and helpful throughout. Now have all my insurance through them.

Write a review
22nd September 2018

Good policies, although information about trusts could be clearer

I have found legal and general policies very clear and are not as ambiguous as some other policies I considered. I also found that the price was very reasonable for the cover provided. The only criticism I make is that I found it difficult to...

Read more

I have found legal and general policies very clear and are not as ambiguous as some other policies I considered. I also found that the price was very reasonable for the cover provided. The only criticism I make is that I found it difficult to understand putting my policy in trust. I did have to send various emails to clarify things which I don’t think were very clear.

Write a review
26th July 2018

TERRIBLE TERRIBLE TERRIBLE

THE LONG AND SHORT OF IT IS YOU DONT GET PAID OUT ON LIFE INSURANCE IT HAS TAKEN THIS COMPANY 5 MONTHS TO SAY WE ARE NOT PAYING OUT BECAUSE CLIENT WENT TO DOCTORS WITHIN A MONTH OF SIGNING POLICY CHECK YOUR POLICY EVERYBODY IS VERY SWEET WHEN YOU ARE...

Read more

THE LONG AND SHORT OF IT IS YOU DONT GET PAID OUT ON LIFE INSURANCE IT HAS TAKEN THIS COMPANY 5 MONTHS TO SAY WE ARE NOT PAYING OUT BECAUSE CLIENT WENT TO DOCTORS WITHIN A MONTH OF SIGNING POLICY CHECK YOUR POLICY EVERYBODY IS VERY SWEET WHEN YOU ARE PAYING MONEY TO THEM TOTTALLY DIFFERENT WHEN THEY HAVE TO PAY YOU BE WARNED.

Write a review
6th June 2018

Stressful ,Missed their own KPI, Rude

If I could give 0, I would , shocking long wait anytime I called ,staff communication with each other very poor ,worse with customer .I decided in the end not to proceed with making a small but very genuine claim as they make it nearly impossible to...

Read more

If I could give 0, I would , shocking long wait anytime I called ,staff communication with each other very poor ,worse with customer .I decided in the end not to proceed with making a small but very genuine claim as they make it nearly impossible to proceed .I have several different policies over last 15 years without ever making a claim with L and G ,will never re new again , disgusted !Daniel Chambers

Write a review
31st May 2018

Not worth paper written on

Can’t get on your policy even though you set up account you can not access your policy when you ring up after break in of shed just after having your van broken in to and loads of tools stolen no you can’t claim . Waste of time having insurance with ...

Read more

Can’t get on your policy even though you set up account you can not access your policy when you ring up after break in of shed just after having your van broken in to and loads of tools stolen no you can’t claim . Waste of time having insurance with them agent say you should have bike cover and tool cover separate we’re do you cross line on content as when you insure you tell the your self employed this is just like ppe it’s no good if your self employed but they like taking your money will check all small print next time no renewal with you thank allot

Write a review
21st December 2017

Changed policy cover without bothering to tell me

I took out home insurance with Legal & General in January 2017. I received no communication from them until a renewal e-mail arrived in December. When I took the trouble to look through the renewal documents, I noticed they didn't cover my wife's...

Read more

I took out home insurance with Legal & General in January 2017. I received no communication from them until a renewal e-mail arrived in December. When I took the trouble to look through the renewal documents, I noticed they didn't cover my wife's engagement ring, which had been a separately-listed high value item for which I'd paid a premium.

When I called to clarify, they told me they had stopped covering this in June, and had sent me a message to my online account to tell me this.

I received no notification of this message, no letter, no e-mail, and no phone call.

Unless you want to have to log in and check your secure online messages every few months to make sure Legal and General haven't changed your cover without telling you, do not use them for insurance.

I also echo the comments about extremely long wait times to talk to them on the phone.

Articles related to Legal and General