Legal & General reviews can help you to find out more about this long established UK insurance company, with a wide product range. Legal & General have built a strategy around Every Day Matters which they claim "guides us in everything they do." Smart...
READ MORELegal & General reviews can help you to find out more about this long established UK insurance company, with a wide product range. Legal & General have built a strategy around Every Day Matters which they claim "guides us in everything they do." Smart Money People is the place for Legal & General reviews. Read and write reviews to help us increase trust and transparency in financial services.
Customer Service
63% of feedback is Product related
Top Age Profile: 35-44
Top Channel Preference: Online
Write a reviewVery helpful
Left laptop on train. Was replaced (since named item) and due to the one we bought no longer being available we ended up with a better one than we started with!... Read more
Left laptop on train. Was replaced (since named item) and due to the one we bought no longer being available we ended up with a better one than we started with!
Was hassle free and call center staff were friendly and helpful throughout. Now have all my insurance through them.Reviewed on 25th August 2016Charlotte Pike![]()
Write a reviewDon't bother
Please don't bother insuring yourselves for life cover with this firm as they don't pay out when you die of COVID-19 if there was a 0 star for effort and empathy then I'm sure they would qualify. As a business professional I have never experienced... Read more
Please don't bother insuring yourselves for life cover with this firm as they don't pay out when you die of COVID-19 if there was a 0 star for effort and empathy then I'm sure they would qualify. As a business professional I have never experienced such weak excuses from a company not to pay a small life cover that another rival company did!!!. They will happily take your money for years but beware down the line if you think your loved ones will be looked after think again! Shame on you !!
Reviewed on 24th February 2021julieane skelton![]()
Write a reviewWorst Customer Services
Sir,... Read more
Sir, Madam,
I logged in a complaint on 19/08/20
I received an acknowledgement from Legal and General that my complaint was “being processed” on 26/08/20
I asked for update on 09/09/20
I received another acknowledgement from Legal and General that my complaint was “being processed” on 15/09/20
I asked again for an update on 14/10/20
I asked again for an update on 07/11/20
I asked again for an update on 25/11/20
I asked again for an update on 09/01/21
I received on 12/01/21 a blunt email, automatically generated from Legal and General, asking me to create an account and read my message…
Subject: BESECURE. FW: Your Complaint with Legal & General
I discovered on the 12/01/21, that I have an email from Legal and General dated 08/10/20.
I never got a notification and I never created an account or been asked to create an account or been told that if I don’t have an account I cannot receive email from Legal and General.
The automatic renewal of our insurance contract costed us 20% more than the first year.
It was not mentioned in any notification we received. There was no visibility on this huge increase.
Then it proved impossible to talked to someone and get a reply as to how this could happen without warning us.
Your customer services department is really the worst I ever saw.
Now, I request you to stop the automatic renewal of our contract, because obviously, we will not continue with Legal and General.
And I want a reply to my email, not your hidden own mailbox created by Legal and General.
Sincerely gutted and disappointed.
Kind regardsReviewed on 24th January 2021Romain![]()
Write a reviewThese low-lifes give the insurance industry the bad name it's renowned for!
To refer to these low lives as pond scum would be an insult to aquatic weeds.... Read more
To refer to these low lives as pond scum would be an insult to aquatic weeds.
They take your money for years and when you make a claim, they search high and low for caveats in their terms and conditions to weasel out of paying. Not only that, whilst they "process" your claim they will take months to "investigate" potential conflict of their hidden T&C clauses, whilst still charging you your monthly premiums. You have to chase and chase and listen to excuse after excuse about the underwriters being busy, before eventually being told they are making your policy invalid.
Reviewed on 21st January 2021Fran G - Leeds![]()
Write a reviewRubbish
3 months to settle pet insurance claim, very little corrosponce despite sending numerous emails and attempted phone calls. I will not be renewing any of my life or pet insurance policies at renewal, more stress than it's worth.
Reviewed on 15th January 2021Hazel bankier![]()
Write a reviewWorst Insurance company I have dealt with
Lost my phone, made a claim, have had 2 minor claims in my adult lifetime, was interrogated by some third party 'fraud prevention' company they have appointed who have insinuated I was somehow being dishonest, told me blatent lies in an attempt to get... Read more
Lost my phone, made a claim, have had 2 minor claims in my adult lifetime, was interrogated by some third party 'fraud prevention' company they have appointed who have insinuated I was somehow being dishonest, told me blatent lies in an attempt to get me to admit my claim is somehow fraudulent. Almost 2 weeks on and still no settlement or communication, absolute WORST insurer I have dealt with in 20 years. Quick to take my money but will resist settling claims. I will be cancelling. Pay a few pounds more and insure with a decent insurer. I wish I had read some of these reviews before taking out my insurance with the 'CHEAPEST'. Unfortunately in this case you get what you pay for, ZERO. With insurance one expects peace of mind but this is a joke of a company and we are all powerless, they do what they want. I would give a minus if I could. Will be reporting them to the Ombudsmam.
Reviewed on 24th December 2020Manjit Hear![]()
Write a reviewtake, take,take
paid in for 20 odd years, paid off morgage but they still took money out of account, said my bank had asked for a refund, then sent me a letter saying if i dont pay funds back they refer to debt recovery!! quick to take my money, was going to insure... Read more
paid in for 20 odd years, paid off morgage but they still took money out of account, said my bank had asked for a refund, then sent me a letter saying if i dont pay funds back they refer to debt recovery!! quick to take my money, was going to insure car and caravan with them, thats just cost them about £700
Reviewed on 11th December 2020lewy![]()
Write a reviewAvoid at all costs.
Earlier this in heavy winds, a tile was blown form my house roof. This damaged a neighbour's property causing damage. Initially Legal and General Insurance agreed to settle the claim and instructed repairs to be carried... Read more
Earlier this in heavy winds, a tile was blown form my house roof. This damaged a neighbour's property causing damage. Initially Legal and General Insurance agreed to settle the claim and instructed repairs to be carried out.
Five months later, after following up the claim. L and G decided not to pay out on the claim, the reason was I had stated my property was maintained in good order. L and G said they would most likely have paid out it I had said my property wasn't maintained in good order.
This was my first insurance claim in over 35 years, I have found out the hard way, honesty doesn't always pay with insurance companies.
I now find I have to settle the repair bill with my neighbour myself, despite being insured, or so I thought. Never totally trust an insurance company.Reviewed on 25th November 2020R![]()
Write a reviewFriendly and Quick
I wanted to get home insurance and Legal and General had good reviews, one phone call later and my mind is at ease. I definitely didn't feel pressured or swayed to pay more than I was comfortable with paying. Lovely people!
Reviewed on 11th September 2020Audrey Odriscoll![]()
Write a reviewTerrible Administration
Very hard work just trying to do simple things like not renewing a policy, even having given plenty of notice prior to the policy end date. I had the policy with them for many many years but I will never go back to them now.
Reviewed on 28th August 2020John J![]()
Write a reviewLegal & General have simply destroyed our home
View our experiences of Legal & General's customer care on BBC's Rip Off Britain - Series 12 episode 10 Viewable on You tube, simply search: Legal and General Ripoff Britain. No words can describe our ongoing experience.
Reviewed on 5th August 2020Andrew Miller![]()
Write a reviewstunning returns notwithstanding the epedemic
have been delighted by performance of four unit trusts in which I invested in last ten years all still going strong
Reviewed on 2nd August 2020D MAHONEY![]()
Write a reviewStable prices
Been with them for many years so far no big hikes in premiums always competitive on price
Reviewed on 30th July 2020C.Horton![]()
Write a reviewFit for purpose
They cover my requirements provde the cover i need
Reviewed on 28th July 2020Ali Sara![]()
Write a reviewMakes my pension pot understandable
My work based pension feels like pretend money but L&G do a decent job of informing me how my pot is growing and performing and appear pretty darn trustworthy
Reviewed on 14th July 2020Jenna Hegarty![]()
Write a reviewNice and easy
Great online self service website, easy to access and to manage your investments.
Reviewed on 14th July 2020Angela Chidley![]()
Write a reviewGreat service
I would recommend them to anyone
Reviewed on 13th July 2020Bryan Murphy![]()
Write a reviewLegal and General Review
I have had this policy since 2013.... great introductory offer for starters, great payout for minimal payment in this product.
Reviewed on 13th July 2020robert edington![]()
Write a reviewVery little consumer contact
The only time I hear from them is renewal.
Reviewed on 12th July 2020carlalalah![]()
Write a reviewAny question no problem
No matter what questions u have thay are more than happy to help.. and will cater your plan for your needs
Reviewed on 29th April 2020N.g![]()
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