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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (761 reviews)

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4.02

Based on 761 reviews, last reviewed 5th Sep 2025

81% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

56%

20%

11%

10%

Latest highest rating:

5

Would totally recommend Lloyds Bank Plc Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (761)

Used to be no 1

Lloyd used to be a great bank with excellent customer service.. now you are on hold for 1 hour min hoping it will put you off and if you get near the hour the call goes dead so you have to start over Despicable service and and clearly no regard for customers Reviewed on: 20th August 2022

Closing a 15year olds account

Closing an account for my 15 years old fostered young person.. who was very proud to have bank card.. no explanation so we could fix it Shame on you Lloyds.. your bank used to be good Reviewed on: 15th August 2022

Excellent service

I have banked with lloyds bank for a long time now and they are more than happy to help during difficult times Reviewed on: 11th August 2022

Absolutely useless,

Absolutely useless, Now on my 3rd card in two weeks, I found out how to make it work, nothing on website or correspondence, they don't answer the phone. Double stroppy staff, perhaps because the bank is going bust Reviewed on: 2nd August 2022

Thieving scumbags

Do not go to them! They are shockingly bad. I was a victim of fraud and they are refusing to refund my money leaving me without being able to pay my rent and bills and not being able to feed my family. Coming up with ridiculous reasons why they can’t give the money back, like asking why the fraudsters used contactless payment method.. then getting told that the only way to get my money back is if I catch the fraudsters and bring my them in for questioning. Never ever have I heard anything so ridiculous and stupid in my life. They are patronising and condescending and lack even the most basic people skills. Discriminate against disabilities and make you feel like you are at fault. They steal from their customers and are not there to help you at all. Reviewed on: 29th July 2022

Good banking

They been a good banking services Reviewed on: 8th July 2022

Fairly Proficient

Lloyd’s could be better with its services and east in the stringent policies. Reviewed on: 8th July 2022

excellent

genuine excellent fast reliable service provider A1111111111111111111111111 Reviewed on: 8th July 2022

Would highly recommend banking elsewhere.

Absolutely pathetic bank. I was left a generous inheritance which got my account frozen. Called and gave proofs I wasn't laundering, transferred money to my wife and my mother and all 3 accounts frozen again. Then I actually had fraudulent activity on my account that lost me literally thousands of pounds and suddenly the bank didn't want to know. Took me 4 days in a row of phone calls to get the card cancelled, and I gave up after 2 years of the bank being disinterested in helping me claim my money back. Now I'm over drawn by £60 and you'd think I owe them the world the way they heavy handedly deal with it. Funny how that works, I'm not in a hurry to sort my overdraft as this sorry excuse for a bank refused to listen or to help when someone was using my account fraudulently. Absolute disgrace, if I could give zero stars I would. Reviewed on: 9th June 2022

THE BANK THAT STEALS & MAKES MONEY OF THE DISABLED

This bank has taken my money and holding onto this for two weeks, expect no customer service, make fun of the disabled, provide incorrect information, worst banking group,worst service, Reviewed on: 24th May 2022

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