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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.05 (705 reviews)

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3.93

Based on 705 reviews, last reviewed 3rd Feb 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

54%

21%

11%

Latest highest rating:

5

Excellent service and support, no problems Excellent service and support, no problems Reviewed on: 3rd February 2025

Latest lowest rating:

1

Lloyds Bank refuses my payments by bank transfers. Lloyds Bank refuses my payments by bank transfers. to my builder and to a financial institution at the branch. I had my passport with me. They asked m... Read more Reviewed on: 21st December 2024

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (705)

Always helpful

Over many years, have always been happy to get me out of a spot Reviewed on: 18th February 2021

Fab customer service, great bank account

Absolutely love being with Lloyd's. The staff at the branches are really friendly and professional. Customer service always helpful. My favourite bank! Would heartily recommend. Reviewed on: 17th February 2021

Good customer service

They have always been there, good or bad times Reviewed on: 17th February 2021

0./10 NOT BY YOUR SIDE AT ALL

cut off many many times after 50 to 55 minutes waiting to get through on the phone despite paying for each call. No help when I got through but to be passed from section then cut off again! No idea of customer service now they are working from home with no manager I suppose. Unable to use the account so will have to close it. Reviewed on: 10th February 2021

Best Bank Ever

The bank is trustworthy. No frauds Reviewed on: 27th January 2021

Good for a budget phone

Good to operate as bank and benefits Reviewed on: 18th January 2021

STAY AWAY FROM LLOYDS BANK!

Sincerely recommend you DON'T USE LLOYDS BANK!! 1. Wait for a month after opened the account to get the card. The reason was the staffs forgot to order the card. 2.Really bad service. Always wait more than half an hour to connect the supporters on the phone. The supporters on the phone are really impatient, hang up the phone when the signal is not good or when they don't hear you clearly. And the staffs in the brunch are really unhelpful, always ask customers to wait without giving help. 3. Locked my account without any reason after I transformed money from another bank. 4. Sent me the invalid activation code for twice. Overall, if you don't what any trouble, stay away from lloyds bank! Reviewed on: 22nd November 2020

Reliable bank

Easy to set up account and easy, accessible online banking, good clear ways to communicate with bank too Reviewed on: 12th July 2020

Lloyds classic account

Great service from Lloyds although a bit more on my overdraft wouldn't go amiss. 0% on o/d was welcome. Reviewed on: 12th July 2020

easy to use mobile banking

Lloyds online banking is simple and easy to use and allows you to do most things from the comfort of your own home Reviewed on: 12th July 2020

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