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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (805 reviews)

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3.91

Based on 805 reviews, last reviewed 2nd Sep 2026

62% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Great service great service yes yes yes yes amazing... Great service great service yes yes yes yes amazing service Reviewed on: 2nd September 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (805)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Lloyds is Trash

Lloyd’s made registering a completely inefficient, laborious, and unnecessarily long process. They were terribly unhelpful with questions. Avoid. Reviewed on: 13th October 2022

Awful service

They only knows how to make a good Advertisement in the TV! Reviewed on: 21st September 2022

No More Local Branch

No way to access counter services any more. Reviewed on: 13th September 2022

very good bank

They care about safety, good customer service Reviewed on: 8th September 2022

Awful bank

I hate this bank with a rageful passion. Site is always down, phone lines always busy and yet they randomly decide to close my accounts on many occasions for entirely legitimate transactions, saying the only way to open them again is to waste an hour in a phone queue. Randomly froze my card a few months ago, called up and they basically just said oops don't know how that happened. THEY FROZE ALL MY MONEY AS AN 'OOPS'. How on earth do you accidentally freeze an entire account?!?!?! Ridiculous. I'm writing this as I'm on hold with them right now because they froze my account again last week after I dared to try and pay my flat deposit to an entirely legitimate company. I ended up paying the deposit through my account with Starling Bank and they just made me fill in a few extra details and provide some documentation to show the transaction was legit and it went through fine. Took 5 minutes and guess what? I can still access my starling bank account! So basically Lloyd's is useless and stupid and there are infinite better alternatives to this awful bank. Words cannot explain the hatred I have for this bank - can't wait to leave!!!!!! Reviewed on: 27th August 2022

Used to be no 1

Lloyd used to be a great bank with excellent customer service.. now you are on hold for 1 hour min hoping it will put you off and if you get near the hour the call goes dead so you have to start over Despicable service and and clearly no regard for customers Reviewed on: 20th August 2022

Closing a 15year olds account

Closing an account for my 15 years old fostered young person.. who was very proud to have bank card.. no explanation so we could fix it Shame on you Lloyds.. your bank used to be good Reviewed on: 15th August 2022

Excellent service

I have banked with lloyds bank for a long time now and they are more than happy to help during difficult times Reviewed on: 11th August 2022

Absolutely useless,

Absolutely useless, Now on my 3rd card in two weeks, I found out how to make it work, nothing on website or correspondence, they don't answer the phone. Double stroppy staff, perhaps because the bank is going bust Reviewed on: 2nd August 2022

Thieving scumbags

Do not go to them! They are shockingly bad. I was a victim of fraud and they are refusing to refund my money leaving me without being able to pay my rent and bills and not being able to feed my family. Coming up with ridiculous reasons why they can’t give the money back, like asking why the fraudsters used contactless payment method.. then getting told that the only way to get my money back is if I catch the fraudsters and bring my them in for questioning. Never ever have I heard anything so ridiculous and stupid in my life. They are patronising and condescending and lack even the most basic people skills. Discriminate against disabilities and make you feel like you are at fault. They steal from their customers and are not there to help you at all. Reviewed on: 29th July 2022

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