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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (758 reviews)

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4.02

Based on 758 reviews, last reviewed 2nd Jul 2025

91% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

57%

20%

10%

Latest highest rating:

5

I’m really having a good time with Lloyds Bank Class... I’m really having a good time with Lloyds Bank Classic Account. Zero account charges and I can access my finances anytime. Reviewed on: 2nd July 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (758)

Easy to use

I opened this account less than a year ago for paying bills etc. I didn't need anything fancy just seeing money going in and out and also having the facility of checking upcoming payments. It's done what it said it would Reviewed on: 13th January 2022

great service

great bank and great service. Always there to help even during a global pandemic. Reviewed on: 12th January 2022

Great customer service

The staff in my local branch are always so pleasant and willing to assist with any queries. Reviewed on: 12th January 2022

Excellent Service

I have held a Classic Lloyds account for 30 years and never had any trouble with it, but last year the bank stepped up to the mark and went over and above when someone tried to scam me out of £5000. I knew nothing of what was going on until someone from the bank contacted me. I called them back using the number on the back of my debit card, as advised by them in emails. I was told that someone was trying to send money to an account in the Phillipines and they wanted to check that I was authorising this! They took time to explain what was going on, and when it was confirmed this was nothing to do with me, they blocked the transfer, then helped me close down the account and open a new classic account. I really feel that they went over and above anything I would have expected them to do. Reviewed on: 9th January 2022

Ideal for everyday banking

Opened a new account last year as needed to close my previous one. Easy Process, understanding staff and account meets all my needs. I manage finances via the mobile app which is quick and convenient. I don't pay any fees as meet the requirements for amount paid in Reviewed on: 5th January 2022

poor security

My mobile app locked me out. I requested a "one time password" to reset. It was received after to 30 limit from being sent. No worries as all I did was delete the app, reload and hey presto, it worked fine. I thought banks are supposed to have secure systems Reviewed on: 6th October 2021

Always been very helpful

The online banking is easy to use, works well and you can check your account/s whenever you wish. It's easy to make transfers and you can contact them either online via the chat link or the usual ways such as a phone call or visit a branch of course. I've always found the staff in the branches very helpful and nice, which makes it a pleasure to deal with them. Reviewed on: 30th August 2021

Very supportive. Excellent services.

Have been a Lloyds Bank customer for thirty years. They are always innovating to move banking forward and provide the variety and level of services that people want from their bank. I have used all sorts of services, from insurance to mortgages, credit cards and overdrafts. It's all very straightforward, very competitively priced. Am glad l am a customer. Definitely recommended. Reviewed on: 27th August 2021

Lloyds bank is rubbish

Lloyds bank is rubbish I received an email regarding changing my bank account to a better account so I decided to give it a go only to find out that I would be receiving a new debit card and my old card would be cancelled in 4 weeks..I was advised that I could cancel within 30 days so I called up to do this within 2 hours of changing the account over only to be told that I would still receive the new debit card for the new account that I was cancelling and also receive another new debit card for the old account that I was going back to..I said that I didn't want any new debit cards for either account only to be told that I couldn't cancel and would still need to receive these cards as they had already been ordered..I have been a customer of lloyds for over 5 years and this is how I am treated!!!! Reviewed on: 2nd August 2021

Very good app.

Been with Lloyds over 5 years and very happy with service. The App is good and particularly like the fact you can scan a chq into your account function. Reviewed on: 5th July 2021

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