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London Capital Credit Union: Savings reviews

Name: Savings
Rating: 4.81 (400 reviews)

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4.81

Based on 400 reviews, last reviewed 12th Jun 2025

34500% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

87%

10%

Latest highest rating:

5

Very nice customer service excellent Very nice customer service excellent Reviewed on: 12th June 2025

Latest lowest rating:

1

Would Not Recommend I applied for a loan from London Capital Credit Union in good faith. I submitted all required documents – including my passport, BRP, payslips, and pr... Read more Reviewed on: 12th June 2025

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About this product

London Capital Credit Union Savings reviews (400)

Review of the London Capital Credit Union, Savings:

Not helpful

Got declined even tho I can afford a loan after waiting 8 days Reviewed on: 22nd May 2025

Reply from London Capital Credit Union Hi Aaron, Thank you for your feedback, and we’re sorry for the delay and disappointment. As an ethical lender, we ask members to save first to show affordability and ensure manageable repayments. Response date: 23rd May 2025

What a better way of saving!..

It’s convenient in the way that if you want to check how much you have saved , if you want to withdraw,they help Reviewed on: 12th June 2025

Good vetting process and good customer relations

Good vetting process and good customer relations Reviewed on: 12th June 2025

Would Not Recommend

I applied for a loan from London Capital Credit Union in good faith. I submitted all required documents – including my passport, BRP, payslips, and proof of address. After waiting patiently for over two weeks, I received a phone call confirming that my loan had been approved and I would receive the funds the next day. Based on that confirmation, I paid the deposit, signed the loan agreement, submitted my bank details, and prepared for the Direct Debit to start. I had become a member specifically because I was looking for financial help with some debt and a loan to cover my accommodation deposit. However, just hours before the funds were expected, I received a text message saying the loan had been declined — without proper explanation or accountability. No one informed me in advance. I was left in shock, with no funds, a missed Direct Debit, and serious damage to my credit. I filed a formal complaint, and as of now I’m still waiting for a meaningful response. The emotional distress, financial impact, and total lack of care shown have been appalling. Would not recommend based on my experience — especially to anyone hoping for a thoughtful or responsive service. This is not a place for people in genuine need. I plan to escalate this complaint to the Financial Ombudsman, and I am now considering further action, including legal steps through the High Court if necessary. This organisation has proven to be absolutely incompetent and a complete waste of time. Reviewed on: 12th June 2025

Absolutely love it.

Absolutely love it. Was there when I needed help Reviewed on: 12th June 2025

Great experience

This is my first loan with LCCU and I did not have any difficulty in applying for a loan. I also contacted customer services and they were very helpful. I am still waiting to be entered into the prize draw! Reviewed on: 12th June 2025

It’s been a credit

For the past few years it’s been just fine never had any problems with contact and they are very friendly and helpful Reviewed on: 12th June 2025

I have never been able to save before I opened my sa...

I have never been able to save before I opened my savings account with Credit Union since I opened my account many years ago I have continued to save and this has helped me to feel like I have a bit of security Reviewed on: 9th June 2025

What you see is what you get

They have been very helpful with loan repayments, easy to contact and reliable. Reviewed on: 7th June 2025

It hasn't become necessary for me to use other servi...

It hasn't become necessary for me to use other services but for saving and transferring money, it has been nothing but smooth. I have not had any challenges since i joined and they always provide me with information to enable me make informed decision without coercion Reviewed on: 5th June 2025

A great help from my salary deductions

The savings from my salary deductions have been a massive help since I joined, I no longer get anxious about Christmas presents or my children's Birthday presents. And more so, it is always easy for me to get access to the money whenever I have an emergency! Reviewed on: 5th June 2025

Reply from London Capital Credit Union Hi Anne, We’re delighted to hear that saving through salary deductions has made such a positive difference for you and your family. At London Capital Credit Union, we’re committed to making saving simple, stress-free, and accessible—so you can plan for special occasions and handle emergencies with confidence. Easy access to your money and support for your financial well-being are just some of the advantages of being a member. Response date: 6th June 2025

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