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London Capital Credit Union: Savings reviews

4.78
Based on 246 reviews, last reviewed 30th May 2025
20400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
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0%
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1%

Latest highest rating:

5

Great communication and customer service care. Great communication and customer service care. Friendly and helpful staff Reviewed on: 30th May 2025
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kim H

Latest lowest rating:

1

I trusted London Mutual Credit Union to support its... I trusted London Mutual Credit Union to support its members, but my experience was disappointing. Despite having savings with them, they offered me a ... Read more Reviewed on: 27th May 2025
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London Capital Credit Union Savings reviews (246)

The Credit Union is the best in the discharge of the...

5
The Credit Union is the best in the discharge of their services and very professional too. They consistently prioritise customer satisfaction by actively listening to their needs, and providing clear, concise information about the services they render. Also their excellent service goes beyond meeting customer expectations, striving to exceed them and create memorable, positive experiences. It involves anticipating customers needs through consistent high-quality service and a genuine commitment to satisfaction. This is why I really love them. Reviewed on: 23rd May 2025

A True Financial Lifeline

5
I cannot speak highly enough of my experience with this credit union. From the moment I joined, it became clear that this wasn’t just another financial institution—it was a genuine partner in my financial well-being. At a time when I was feeling overwhelmed and uncertain about my financial future, the credit union offered me guidance, support, and a sense of stability that I hadn’t found elsewhere. What truly sets them apart is their commitment to empowering members rather than exploiting them. Instead of pushing loans or encouraging unnecessary debt, the credit union consistently promoted the value of saving and building healthy financial habits. They helped me set realistic savings goals and offered tools and incentives to achieve them. Slowly but surely, I watched my savings grow—something I hadn’t thought possible just a few years ago. Their approach has changed the way I think about money. I no longer feel like I’m constantly trying to catch up or stay afloat. With their support, I’ve built a financial cushion that gives me peace of mind. I now approach financial decisions with confidence and clarity, thanks to the foundation they helped me create. Joining this credit union was one of the best financial decisions I’ve ever made. They’ve been a true lifeline, and I’m deeply grateful for their unwavering support and their mission to help people thrive—not just survive. Reviewed on: 23rd May 2025
Reply from London Capital Credit Union Hi Dioanne, Thank you so much for your heartfelt review. We’re delighted to hear that our focus on ethical support, saving, and financial empowerment has made a positive difference for you. Our mission is to help members build confidence, stability, and healthy financial habits. Your journey is what we strive to achieve.—guiding members to achieve their goals and thrive. We’re grateful for your trust and proud to have been part of your financial success. Response date: 23rd May 2025
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London Capital Credit Union

Brilliant customer service and really friendly staff

5
Brilliant customer service and really friendly staff Reviewed on: 23rd May 2025

Support always quick to respond, always happy to sup...

5
Support always quick to respond, always happy to support and try to solve issues Reviewed on: 23rd May 2025

My experience with LCCU has been positive over the y...

5
My experience with LCCU has been positive over the years. Always have great customer service, if i do need to speak to someone, they are very helpful and prompt. Its a great service for people like me who are living paycheque to paycheque. In this cost of living crisis, having somewhere to go to get help during difficult times is really beneficial and has improved my quality of life and mental health. Reviewed on: 23rd May 2025

Nothing for now.

4
Nothing for now. Though the dividends seems low, but so are the interests rate on loans. They are prudent in disbursement of funds Reviewed on: 23rd May 2025

Seamless and stress free.

5
Seamless and stress free. The App is user friendly and easily accessed Reviewed on: 23rd May 2025

Customer service was really excellent

5
Customer service was really excellent Reviewed on: 23rd May 2025

I was able to get the funds for holiday

5
I was able to get the funds company helpful Reviewed on: 23rd May 2025

Excellent customer services ,excellent communication...

5
Excellent customer services ,excellent communication with customers Reviewed on: 23rd May 2025

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