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London Capital Credit Union: Savings reviews

Name: Savings
Rating: 4.81 (344 reviews)

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4.81

Based on 344 reviews, last reviewed 3rd Jun 2025

29300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Always easy to use and key to organising my savings Always easy to access information, really encortuaging in many ways to help me manage my finances better, trustworthy, reactive and helpful. Reviewed on: 3rd June 2025

Latest lowest rating:

1

I trusted London Mutual Credit Union to support its... I trusted London Mutual Credit Union to support its members, but my experience was disappointing. Despite having savings with them, they offered me a ... Read more Reviewed on: 27th May 2025

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About this product

London Capital Credit Union Savings reviews (344)

Review of the London Capital Credit Union, Savings:

Life changers

They helped me to completely change my relationship with money, helping me save while reducing debt. Their team of staff from their most senior to all the fab volunteers have always been helpful and respectful in all the years. Reviewed on: 24th May 2025

Always easy to use and key to organising my savings

Always easy to access information, really encortuaging in many ways to help me manage my finances better, trustworthy, reactive and helpful. Reviewed on: 3rd June 2025

Best decision ever

I highly commend this company for their exceptional service and support during my borrowing experience. Their loan process was straightforward, with transparent terms and competitive interest rates that truly benefited me. The staff was professional, responsive, and genuinely committed to helping members achieve financial stability. I appreciate their dedication to ethical lending practices and member-focused solutions. I wholeheartedly recommend this company to anyone seeking a reliable and supportive financial institution. Reviewed on: 3rd June 2025

Innovative and people centered

I've been really impressed with London Capital Credit Union, especially their PrizeSaver account. It’s a great way to encourage saving — every £1 saved gives you a chance to win monthly cash prizes, including a £5,000 jackpot. It makes saving fun and rewarding! The service is always friendly and helpful, and I really appreciate their ethical approach to finance. They focus on supporting the community and helping members build good money habits. No hidden fees, just solid, reliable banking with a personal touch. Highly recommend! Reviewed on: 3rd June 2025

Exceptional Service and Unmatched Support

My friend introduced me to London Capital Credit Union three years ago, and since that moment, I’ve never looked back. From day one, every piece of advice and every transaction has been handled with effortless ease—entirely over the phone. Each time I call, I’m greeted by a team that is unfailingly courteous, friendly, and polite. What truly impresses me is how London Capital Credit Union consistently goes the extra mile. On numerous occasions, I’ve needed clarity on interest rates, guidance for setting up new savings plans, or assistance with transfers. Rather than offering a brief, routine response, the customer service representatives always take the time to dive deep: researching the latest information, consulting relevant departments, and then following up to ensure I fully understand. That dedication—conducted entirely over the phone—has made me feel both supported and valued as a member. Despite never having visited a branch in person, I’ve come to trust their phone-based service implicitly. Each conversation is met with genuine kindness and patience. They remember small details—like a long-term savings goal I mentioned months ago—and proactively check in to offer tailored suggestions. Their proactive approach and willingness to go above and beyond make every interaction feel personal and reassuring. In short, if you’re seeking a savings provider where every phone call brings expert advice, friendly support, and a team that truly cares, look no further than London Capital Credit Union. Thanks to their outstanding customer service, I’ve spent the past three years saving confidently and happily—knowing they’ll always go that extra mile for me. Reviewed on: 3rd June 2025

Good customer service.

Good customer service. Service delivery in timely manner. They have the lowest interest rates. Reviewed on: 3rd June 2025

It’s amazing for saving money , monthly especially b...

It’s amazing for saving money , monthly especially bc I found it very hard to start saving , when I signed up for this it helped me dramatically. I would recommend this for all people my age who want to find and start saving Reviewed on: 3rd June 2025

Good value for money and excellent service.

Goo value for money and excellent service. Lower interest rates on loans and good returns. Reviewed on: 3rd June 2025

Very simple to use staff are very helpful

Very simple to use staff are very helpful Reviewed on: 3rd June 2025

I’ve had a positive experience, highly recommend.

I’ve had a positive experience, highly recommend. Reviewed on: 3rd June 2025

Great Service Amazing Staff

I have been with CU for a while now ans the service i have been given has been second to none. The staff are so friendly and their app is so easy to navigate. I have had my loans for a while as I also top up and this has been brilliant from start and I have no complaints at all. Keep up the great work and thank you for being therefor us. Reviewed on: 3rd June 2025

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