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M&S Bank - Marks and Spencer: Home insurance reviews

Name: Home insurance
Rating: 2.79 (52 reviews)

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2.34

Based on 52 reviews, last reviewed 3rd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

35%

12%

49%

Latest highest rating:

5

a great product, shame they are discontinuing it a great product, shame they are discontinuing it Reviewed on: 5th September 2025

Latest lowest rating:

1

Delay, undercut, abandon I strongly advise against taking out home insurance with M&S (underwritten by Aviva). I have been paying almost £2,000 per year for their so-called pr... Read more Reviewed on: 3rd October 2025

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About this product

M&S home insurance is underwritten by Aviva Insurance Limited.

M&S home insurance offers cover for building and contents together or you can buy them separately. If you make a claim under both buildings and contents, you’ll only pay one excess. There are no charges to spread the cost of your policy by Direct Debit.

M&S home insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

M&S Bank - Marks and Spencer Home insurance reviews (52)

Review of the M&S Bank - Marks and Spencer, Home insurance:

Great value

I have had home & contents insurance with M&S Bank for several years. The premium is low and has gone down every year, although there is a lot included. I haven't had to make a claim, though, so I don't know how good they are on that. Reviewed on: 23rd August 2024

Poor customer service

They do not deliver what they promise. Marks and spencer home insurance is no better than other cheaper insurance. Reviewed on: 26th March 2018

Great Value from reputable company

We found the service easy and quick. The quote provided was competitive and insurance summary straightforward. Reviewed on: 28th September 2017

Didn't deliver what they promised

Took home insurance in April with the insentive of £40.00 vouchers. After several phone calls, was put through to the complaints who promised £20.00 compensation and vouchers in post. Still not received ! ! Reviewed on: 26th July 2017

Cancelled my policy without my consent

I can't trust them anymore, they literally cancelled my policy without my consent and refuse to reinstate it Reviewed on: 27th June 2017

I feel safe with M&S insurance

My whole property is insured to an unlimited amount. Very few insurance companies offer this Reviewed on: 15th October 2016

Simple, straightforward and good value for money!

Great communication and customer service with easy, user-friendly online support. I have had no surprises nor disputes since switching to M&S insurance. Reviewed on: 30th August 2016

Great service

Always had a great service from M+S for home insurance, very competitive too. Reviewed on: 14th August 2016

excellent cusomer service

Burglary dwelling dealt with efficiently and win empathy in good time Reviewed on: 10th February 2016

great to have a m&s home insurance

great to have home insurance its really afford able and feel more save and not need to worry about anything else :0 Reviewed on: 5th November 2015

Excellent

A very good service, recommended to all. Reviewed on: 28th April 2015

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