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M&S Bank - Marks and Spencer: Current Account reviews

Name: Current Account
Rating: 2.52 (156 reviews)

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2.52

Based on 156 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

25%

11%

53%

Latest highest rating:

5

Good to use for safety purposes. Good to use for safety purposes.I love the credit to pay in 4 months without interest Reviewed on: 14th April 2026

Latest lowest rating:

1

Too expensive, look elsewhere Found similar if not better quality at more than half the price at a local store Reviewed on: 17th April 2026

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About this product

M&S Bank no longer offers current accounts.

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M&S Bank - Marks and Spencer Current Account reviews (156)

Rubbish banking Webb site

The Banking Webb site is rubbish every time I go to log in it ask me a password for a question I have not set up answer too reset password and security questions but it still happen customer assistance not good Reviewed on: 24th September 2017

High rate monthly saver ...... where is my savings after 12 months!!!!??????

After 12 long months of savings into high rate monthly saver, M&S bank have taken all the money from my account and have not even transferred the amount into my current account. Have complained and non reply and god knows where is my money gone...£3000???????!!!!!! pus my interest on it Reviewed on: 1st September 2017

Rubbish customer service

Took out a credit card on Saturday, used it twice and then it was refused. Telephoned M&S and was told it had been cancelled the day it was issued - impossible as I had used it twice! Reactivated card and promised to look into the problem. Nothing further heard. Wrote to M&S "customer service." Nothing heard. Paid off account, e-mailed cancellation and requested confirmation that account closed. Nothing heard. E-mailed again - guess what nothing heard. Given up and filed under "Hopeless". Reviewed on: 8th August 2017

False info on switching bank account

Was wrongly informed while applying for switching bank account as I was never offered what I was promised.. Poor customer care from switching team. Wont recommend it to anyone....... Rude service as I have never felt valued.. Total wate of time... Reviewed on: 4th August 2017

Appalling service.

When calling you get cut off this happened 3 times. Requested list of direct debits after calling 3 times still not arrived had to speak to the manager.. For what they charge it's a disgrace. I am in the process of leaving.asap. Reviewed on: 3rd August 2017

An excellent account which pays ME to use it

I opened an M&S premium current account. The bank is easy to use online, and the account gives me free weekly cups of tea or coffee, paid me £100 to open (plus £120 for keeping the account open for a year) and pays me 5% on a savings account. On top of this, I get triple rewards using my M&S credit card. Thank you M&S-you're simply the best.....! Reviewed on: 30th July 2017

Rubbish bank, Rubbish App

Just swapped to this account and wish I had not bothered. Don't stick to their promises and their app is next to useless. I've only been with them two months and changing banks already. My advice is don't do it Reviewed on: 28th July 2017

Good in parts but incompetent overall

Basic banking okay, but anything out of the ordinary seems to flummox them and put up the shutters. Appalled by their attitude towards me, their customer and can't wait to switch away Reviewed on: 5th July 2017

Technical issues everywhere - website, app, their systems - makes it impossible

Their website doesn't work (sometimes I can't transfer money to people due to internal server errors). Their contact forms don't work either, rejecting common punctuation, such as quotation marks, as "invalid characters". Their app doesn't work. Sometimes I can't log in because clicking on the passcode field doesn't bring up the keyboard. My chip in my credit card has stopped being recognised by card readers after only a month of use. It's not even worth the £10 a month I get on my gift card to put up with the continuous problems. Reviewed on: 2nd July 2017

Thank God my partner is leaving

All I get are constant moans about this appalling account with it's unusable version of pinsentry. Will have a quiet life once the transfer over is complete. Reviewed on: 30th June 2017

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