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M&S Bank - Marks and Spencer: Pet insurance reviews

View other M&S Bank - Marks and Spencer products
2.43
Based on 35 reviews, last reviewed 24th Jul 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
40%
See only 4 star reviews
3%
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6%
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6%
See only 1 star reviews
45%

Latest highest rating:

5

Happy with my pet insurance policy M&S were the only ones who don't charge a percentage of vets' fees on top of the excess. It's a great insurance policy but it does go up steeply each ... Read more Reviewed on: 4th September 2024
Barbara T's avatar
Barbara T

Latest lowest rating:

1

Awful service, AVOID! Awful service. They emailed an invalid address (which they later admitted was their error and a typo) saying I had 4 hours to reply or they'd escalate... Read more Reviewed on: 24th July 2025
Fi M's avatar
Fi M
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About this product

M&S pet insurance offers a range of policies and you can choose the cover level that's right for you both.

M&S offer a discount for multi-pet cover. Policies can protect dogs or cats from eight weeks old. M&S pet insurance gives you access to a range of services including local pet care providers and bereavement support.

M&S pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S before, you can also leave a review and share your experience.

M&S Bank - Marks and Spencer Pet insurance reviews (35)

Review of the M&S Bank - Marks and Spencer, Pet insurance:

Ridiculous price increase !

2
Have had our jackchi insured with m&s for a year she is in good health and haven't made any claims she isn't 2 years old until March 2025. The renewal quote arrived today and it's gone up by £64.74 will I be renewing , NO I WON'T expected a small increase but not as large as the one I received. If they can increase it by £64.74 when she is not even 2 years old then I would dread to see what the price would be by the time she reached 10 years old. Reviewed on: 5th November 2024
Michael 's avatar
Michael

Fine but getting expensive

3
We've never had to claim yet our monthly charge goes up quite a lot every year Reviewed on: 30th September 2017
Christopher Paul Doughty's avatar
Christopher Paul Doughty

Not great

2
They advised me to claim regarding a particular health condition, rejected the claim then put the premium up. Shan't fall for that again! Reviewed on: 18th July 2017
RSxpp's avatar
RSxpp

Great policy

4
Easy onboarding great policy benefits at reasonable price Reviewed on: 10th July 2017
Lisa sunderland 's avatar
Lisa sunderland

Great service

5
Great service and very friendly. Would recommend Reviewed on: 29th June 2017
Kathryn Lee's avatar
Kathryn Lee

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