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Mansfield Building Society: Savings reviews

View other Mansfield Building Society products
4.72
Based on 1,661 reviews, last reviewed 30th Aug 2026
64% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
15%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
2%

Latest highest rating:

5

Always helpful and professional . Always helpful and professional . Have used them for many years. Very competitive with other banks and building society's Reviewed on: 30th August 2026
Verified source

Latest lowest rating:

1

Moved to NATIONWIDE 4.6% You're very good at accepting money but don't like giving it back. Reviewed on: 23rd June 2026
Verified source
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About this product

Mansfield Building Society have been offering savings accounts for over 150 years.

Accounts can be opened through the branch network, by post or online. Some accounts have a minimum deposit amount required to open them, with others you’ll need to deposit a minimum amount each month.

Mansfield Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Savings reviews (1661)

Good customer support.

5
The customer service were very understanding, friendly and professional, made me feel at ease. Reviewed on: 11th November 2025
Sandra L's avatar
Sandra L

Staff really welcoming and helpful

5
Staff really welcoming and helpful Reviewed on: 11th November 2025
Christine K's avatar
Christine K

Staff all very helpful.

5
Staff all very helpful. Would be nice if you offered accounts that gave provisions for interest to paid as a monthly income. Reviewed on: 11th November 2025
Ian W's avatar
Ian W

ISA account

5
It was very easy and straightforward to open an ISA account with you Reviewed on: 11th November 2025
Sharon O's avatar
Sharon O

I am new and got some detailed help after my login w...

4
I am new and got some detailed help after my login wouldn't work Reviewed on: 11th November 2025
Karen S's avatar
Karen S

We came to reinvest and full paperwork out.

5
We came to reinvest and full paperwork out. Lovely staff and gave us all the info we needed Reviewed on: 11th November 2025
Tina L's avatar
Tina L

In branch service review

5
Friendly staff, easy to access for investing - would recommend strongly. Reviewed on: 10th November 2025

In branch service review

5
Very approachable. Friendly, efficient. Good explanation. Reviewed on: 10th November 2025

poor communication-long wait on 16 th October 2025 .

2
My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any confirmation that my pass book and form had been received.Then last Tuesday I had an email from MBS thanking me for reinvesting and asking How did we do?. At this point I had received no comms, no passbook and no cheque. On Friday 7th November I decided to visit the Mansfield branch. I was told that a cheque had been posted to me on 4th , and a suggestion was made that I wait till the following Monday , as it might come then. (Which it did). So in summary I’m disappointed with communication-and I think I should have had my cheque straight after the maturity date not today the 10th november Reviewed on: 10th November 2025
LS's avatar
LS
Reply from Mansfield Building Society Thanks for sharing your experience. Based on your feedback we've improved our process so this doesn't happen again in future. Response date: 15th January 2026
Mansfield Building Society Logo
Mansfield Building Society

We are a charity and used Mansfield as a deposit for...

4
We are a charity and used Mansfield as a deposit for our funds raised. Not very often, about once or twice a year we would ask for information, such as the annual interest certificate for our account, a requirement for the accountants.. every time we or particularly me tried to interact with Mansfield, I had to jump through hoops to even be told MY national insurance number was wrong!! yet on other occasions - no problem. Things I asked for were never sent, letters I sent to Mansfield regarding change of address for myself, they say they never received.. Mansfield is just hard work. Reviewed on: 7th November 2025
Pamela T's avatar
Pamela T

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