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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

Went to open a fixed rate bond

Friendly informative staff Very knowledgeable about the product Reviewed on: 2nd October 2023

Customer service

Customer service is very important to me. The mbs has a few really lovely customer advisers but I do say few. Others do not engage at all...infact they carry on conversations with their colleagues whilst serving you. I usually go into Sutton branch...a couple of the girls are good but that's it. Reviewed on: 2nd October 2023

Friendly and local

Had a mortgage from '89 to '04. The process was easy and the staff were very helpful. Depisited a lump sum some years later, zgain the staff were friendly and helpful. That lump sum had been there for some years, slowly being spent on things. Over the years finance companies have changed and evolved. It was "a process" to draw out money, having to have a cheque for znything over £500 then going to pay into my bank and wait for it to clear. I have an instant access szvi g accout attached to my current account fhat pays a much higher interest rate and the access is instant with no limits and no penalties. So I've put my money in their. Reviewed on: 2nd October 2023

Closed due to uncompetitive rate

Interest has not kept up with other regular savers Reviewed on: 2nd October 2023

EXEMPLARY

SUPER EFFICIENT AND FRENDLY HELPFUL AND RELIABLE Reviewed on: 2nd October 2023

Not passing boe interest rates onto savers

Regular savings accounts are supposed to pay more than instant access accounts - not so with old regular saver accounts Mansfield have - which are being left to rot on the vine Reviewed on: 2nd October 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback, we’re sorry to hear of your disappointment. Whilst most of our mortgage and savings rates are not linked to the Bank of England Base Rate, we last updated the rates on our variable rate accounts on 1 September 2023 and this was the third time we have made increases this year. If you would like to talk to someone directly about your experience, please call us on 01623 676350. Response date: 10th October 2023

An efficient and professional experience

Every occasion when I have been in contact with the staff they have been very helpful and professional. Information has been given directly and in a precise manner. Correspondence has been received by post as promised and also reminders via telephone as l had requested. A reassuring service in an uncertain world. Reviewed on: 19th September 2023

Transfer of savings to a bond

Made very welcome by Beth Very professional and efficient Reviewed on: 19th September 2023

Poor interest rates

Interest rate not competitive and getting money out is only by cheque or by paying £25 for online transfer! Reviewed on: 18th September 2023

Account did what it said on the blurb

Mansfield offered a good rate for a year's investment. If I did not have a purpose for my investment it would have stayed with them. Reviewed on: 18th September 2023

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