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Marshmallow: Car Insurance reviews

1.65
Based on 299 reviews, last reviewed 20th Feb 2025
100% increase in 5 star reviews
in the past 90 days
24% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
77%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025
Reem Abbass's avatar
Reem Abbass

Latest lowest rating:

1

The live chat service dosent work The live chat service dosent work properly, and when you do get through to someone they cant answer your question and inform you that the relevant dep... Read more Reviewed on: 20th February 2025
charlie q's avatar
charlie q

About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you
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Marshmallow Car Insurance reviews (299)

Review of the Marshmallow, Car Insurance:

AVOID, AVOID

1
AVOID - luckily i didnt have a claim...but there business model is clearly to start with sensible price and the ramp up on autorenewal price and make it really difficult to opt out.....you cannot speak to anyone...and chat function is awful....i don't know how companies can get away with this.....but one word of advice AVOID! Reviewed on: 23rd November 2024

very poor communication.

1
very poor communication. waited 6 hours. bad insurance conditions. hidden payments. I do not advise anyone. Reviewed on: 30th August 2024

Worse decision I have ever made

1
I got a good quote from them. They asked me for evidence to which I provided before my deadline ….. they did not respond until the day of the deadline which was asking for top up money and after that same hr they cancelled my insuarance. They say they accommodate every one but after you pay u can never get in touch with them. Reviewed on: 29th August 2024

Best one

5
Nice and easy everything is through app. Reviewed on: 23rd August 2024

SCAM. AVOID

1
SCAM. AVOID Very bad experience. Each year they increase the insurance premium to outrageous amounts. This year just before my insurance premium renewal a claim was opened (strange coincidence...) claiming that I was involved in an accident in a part of the UK that I've never been... This erroneous claim has been open for months despite me following up multiple times Very unprofessional. Avoid. Reviewed on: 20th August 2024

Pls avoid Marshmallow, it's fraud.

1
Pls avoid Marshmallow, it's fraud. I made my monthly premium payment, it was automatically deducted as cancellation fee without my consent. my £143 IS GONE. Reviewed on: 16th August 2024

Cancelling insurances for fun

1
I'm a young driver, getting insurance quotes are already hard and pricey. they gave me an insurance and then cancelled it although I provided them with the evidence they've asked for. They did not give me a choice to appeal or replied to my emails on time, it was only after they cancelled it with a few hour notice. They don't have a phone line or an office address where you can visit, only live chat which they never responded to me on as well. Now my name is written off in the s... Reviewed on: 15th August 2024

Auto renewing and refunding partially after a long time

1
They auto renewed my insurance and would not provide me a contact number to call and cancel. They didnt send me any postal correspondance to inform me. They took out over 1000£ as premium from my bank account. Only chat facility available to corresspond which is slow. I cancelled the insurance over chat immediately (within cooling off period) but they still charged me £30 admin fee. They also gave me a huge bill for 2 days' insurance they charged pro-rata. Raised a complaint and... Reviewed on: 14th August 2024

Very poor customer service they charge me for renewa...

1
Very poor customer service they charge me for renewal which I didn't Guys becarefull they r scam I don't recommend all Reviewed on: 5th August 2024

It is a scam

1
No costumer service. You can’t contact them in any way. You can’t change or cancel your policy. They don’t give you any support. It is just a scam. I have been for 6 days waiting for them to answer me in their chat and nothing I have sent a complaint email and also nothing. Reviewed on: 2nd August 2024

Is very bad customer service I provided my proof of...

1
Is very bad customer service I provided my proof of address and they cancelled my policy with out any riesen and there is no one available to speak or explain my situation Reviewed on: 31st July 2024