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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.82 (307 reviews)

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1.67

Based on 307 reviews, last reviewed 24th Apr 2025

No new 5 star reviews

in the past 90 days

15% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I had an accident and it was sorted out no bother. I had an accident and it was sorted out no bother. Hire car and everything and it was me hitting a raised pavement Reviewed on: 24th April 2025

Latest lowest rating:

1

This is the worst company for car insurance that I h... This is the worst company for car insurance that I have came across. Reviewed on: 8th April 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (307)

Review of the Marshmallow, Car insurance:

Very good insurers

Very good insurers and great prices to chose from Reviewed on: 31st May 2023

Totally unresponsive customer support. Avoid.

No way to contact them except their automated online chat. If you need something not covered by autobot then if says it's sending you to customer support. Been waiting 3 days for a response. All I get is automatic 'sorry for delay' message every few hours and at close of business. Hope I never have to make a claim. Cannot recommend this company even though they were competitive on price when I first signed up. Reviewed on: 27th July 2024

Terrible Experience - Avoid at All Costs!

I had an absolutely dreadful experience with Marshmallow. This company will cheat you out of your money without any hesitation. From the very beginning, the service was terrible. They lured me in with seemingly competitive rates, but once I signed up, everything went downhill. The customer service was unresponsive and unhelpful, making the whole process a nightmare. I felt completely unsupported and scammed. If you value your time, money, and peace of mind, steer clear of Marshmallow. This company is a complete rip-off and should be avoided at all costs! Reviewed on: 26th July 2024

Customer service terrible.

Customer service terrible. Cannot speak to anyone and I have been waiting for 3 days to get a response to their ‘chat’ and still nothing. Emails are unanswered. Reviewed on: 18th July 2024

Don’t go in this company they are make fool please t...

Don’t go in this company they are make fool please try another company it’s very good my personal experience Reviewed on: 17th July 2024

Please avoid even if cheaper - horrendous experience

Thank you Marshmallow for the stress and for demonstrating that you have as much backbone and substance as the sweet you are named after. As a family that have worked in online companies this past decade, being online, a start-up and automated is not an excuse for being awful. If I were you I would be ashamed and embarrassed by how you have treated us as customers and looking through the various other comments around we are not alone in this experience. Please everyone avoid Marshmallow at all cost, they are not even good value unless you are expats returning. I have never been left feeling so wronged by a company in all my years. I could write an essay on our experience, my attempts to engage proactively with Marshmallow and the horrific way my family have been treated following being the victim to a road accident, but no one will have the time to read it, nor will most people believe it. I have left a full breakdown on Trustpilot for anyone interested in the details. Important thing is, please do not make the same mistake as us and do avoid this company Reviewed on: 12th July 2024

Absolutely awful service - DO NOT USE THEM!

Absolutely awful service from an insurance company - DO NOT USE THEM! If I could put less than 1 star I would because they deserve less. They do not care about customer service and only care about getting money from those who are vulnerable. Trying to claim £1000 off an individual whos car was stolen to make up for the fact that they wont be able to get any money from other places due to the vehicle not being recoverable. Will make sure that no one that I know uses this company, nor will I ever use again. Reviewed on: 19th June 2024

Absolute legal scam!

Absolute legal scam! Literally have an option on the app to turn off auto renew (which was done!) Only to find out they auto renewed the policy anyway with no correspondence! Upon finding this out i reached out to get answers only to be told it was basically all my fault and only way you can turn off auto renew is by speaking to an advisor which is total lies! As there is literally an option on the mobile app. I was then told via email that i would get a response in 2 days to my complaint (taking it to approx 3rd / 4th of June) So i wait and wait and wait for a matter of weeks with no response at all, i reach out again only to be told that it is now an 8 week wait for a response! I have decided to cut my losses today and cancel the policy after being ignored for 16 days only to be told that it is going to cost me £125 cancellation fee rather then the £30 admin fee that was stated when the complaint was first logged! It is literally 1 thing after the other with this company and all because of a mistake that they made! Shocking company and even worse customer service! Reviewed on: 17th June 2024

thank you Doreen

Really good service and Doreen helped me out with confirming my documents Reviewed on: 13th June 2024

Great customer service with financial support plans

Great customer service with financial support plans Reviewed on: 10th June 2024

THE WORST INSURANCE EVER STAY AWAY CHEAP BUT YOU GET...

THE WORST INSURANCE EVER STAY AWAY CHEAP BUT YOU GET WHAT YOU PAY FOR, DON'T SAY I DID NOT WARN YOU, THEY TERMINATE INSURANCE FOR NO REASON AND YOU PAY FOR THE PLEASURE, JUST CHECK REVIEWS YOU WILL KNOW BETTER NOT GET INVOLVED Reviewed on: 9th June 2024

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