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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.21 (180 reviews)

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2.77

Based on 180 reviews, last reviewed 16th Dec 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

12%

36%

Latest highest rating:

5

Straight forward company. Straight forward company. App works well. reasonable offer rates. Reviewed on: 1st November 2024

Latest lowest rating:

2

My Top 10 Ranked Clueless Online Banking Platforms In my experience with this company, I can't remember anything positive. Customer support mishandled consumer issues, and there were constant reports o... Read more Reviewed on: 16th December 2024

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

MBNA Credit Card reviews (180)

Review of the MBNA, Credit Card:

Terrible customer service!

Beware of terrible customer services Beware! Shocking customer service. Been on the phone for 1hour 40 mins passed between 3 members of staff! Cant take my payment tried 3 times and left on hold for way too long. When passed to customer services told they are sorting out their problem told to hold for a couple of minutes then left waiting for a further 30 mins when the next advisor picks up the call knows nothing about my case. The worst customer services I have experienced. Typical of the Royal bank of Scotland. Same terrible service as Natwest bank, no surprises they are the same company. Will send me a txt within 5 working days to look at my complaint!! Shocking! Reviewed on: 20th July 2020

A very easy company to deal with.

Whenever I've needed money for a project. MBNA have always cone up trumps to help me out. Reviewed on: 13th July 2023

Worst Company

Worst customer service ever. The CEO has to be offed asap. Reviewed on: 13th July 2023

Report Stolen Card

Trying to report stolen card? Website says call us immediately? I have been on hold for over 1 1/2 hours while someone is using the stolen card. Just Stupid! Reviewed on: 13th July 2023

Reminders are so helpful.

The various reminders to pay and the amount, plus giving plenty notice followed by a further reminder have been so very helpful when trying to make the most use of my finances and paying the credit card on time but not too soon. Reviewed on: 12th July 2023

Automatic reminders to pay is so helpful.

I find the automatic reminders to pay are very helpful, then if still not actioned another reminder is sent and when I have paid I receive an instant acknowledgement. All gives great peace of mind, especially during this cost of living crisis. Reviewed on: 10th June 2023

Easy to understand, no nonsense

I've had an MBNA Credit card for quite a few years now and found dealing with MBNA to be very easy. The Credit limit for the card is very low by comparison to others, however it's a reasonable interest rate and the MBNA app makes it very easy to manage everything in an easy to understand, no nonsense fashion. I have only contacted MBNA customer services in relation to a personal loan but they were very helpful and friendly when I spoke to them. I would recommend MBNA with family and friends but be mindful that the credit limits offered do seem to be lower by comparison to other companies. Reviewed on: 2nd June 2023

Helpful

Been with MBNA for years. Always helpful when you have a query Reviewed on: 2nd June 2023

Helpful business with good rates

Very helpful when trying to refinance some debts with a good interest rate Reviewed on: 1st June 2023

WORST CREDIT CARD EVER

I have had this card for a while, mostly for Amazon purchases. It has a $10,000 limit and I prepaid $6,000 on the card for an upcoming $13,000 charge. It was rejected, despite my prepayment and I am told that is because of the $10,000 limit! What? So now to get my prepaid $6,000 back will be a long time. I am cancelling this card as it has been rejected several times and now even though I have prepaid $6,000 on the card. I am fed up! Reviewed on: 13th May 2023

They blocked my card for suspicious activity

They blocked my card for suspicious activity because i was travelling in Florida. I called MBNA the lady transferred me to a special department. Waited over an hour on-hold absolutely nuts. You need a are card when travelling and this line should be answered immediately so the issue can be rectified. Will definitely be cancelling this card. Zero customer support. Capitol One is the best budget card. Reviewed on: 17th April 2023

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