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Melton Building Society: Independent Mortgage Advice reviews

Name: Independent Mortgage Advice
Rating: 4.9 (145 reviews)

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4.88

Based on 145 reviews, last reviewed 26th Nov 2025

17% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

3 star

Latest highest rating:

5

We’ve had an excellent experience with Melton Mowbray. We’ve had an excellent experience with Melton Mowbray. The service was brilliant from start to finish — smooth, effective communication and a really s... Read more Reviewed on: 24th November 2025

Latest lowest rating:

1

Uncaring and unhelpful Building Society I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left the family... Read more Reviewed on: 26th November 2025

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Melton Building Society Independent Mortgage Advice reviews (145)

Fantastic customer experience!

Laura is an exceptional mortgage adviser who provides an outstandingly high level of customer service, and went the extra mile to ensure that I received the best advice possible. Laura expertly guided me, as a first time landlord through the intricacies of buy to let mortgages, to make sure that I ended up with a mortgage that suited my needs. "A most excellent adventure" Reviewed on: 3rd February 2022

Fantastic

Laura was brilliant from the start of the process right to the very end and helped more than I expected her to with helping to chase progress etc. Reviewed on: 1st February 2022

Angie is Amazing

I recently reached out to look at purchasing the other half of my house as shared ownership. Melton got me in touch with Angie who was amazing. She went through everything in detail and explained my options. She was more than happy to wait as had to wait for independent valuation but once that was sorted she double checked everything taking into account disposable income and I'm now moving forward with my application. Angie also recommended insurance quotes and a review of my Will all of which was greatly received. I'd recommend everyone speak to Angie as she really understands and makes great recommendations. Thank you. Reviewed on: 30th December 2021

Reply from Melton Building Society Thank you for your wonderful feedback. I have passed this onto Angie and the rest of the team. Response date: 26th January 2022

Great service

Gemma at the Mortgage Advice Bureau was really helpful. Found us a great deal and supported us all the way through the process. Reviewed on: 22nd December 2021

Reply from Melton Building Society Thank you so much for taking the time to leave us your feedback. I will make sure this is passed onto the rest of the team. Response date: 23rd December 2021

Gemma was polite, efficient and a pleasure to work with!

Gemma was excellent throughout the entire process of applying for a mortgage. Despite her extremely busy calendar, she was always able to squeeze me in and work around my schedule too. She was incredibly prompt in her responses, and was able to offer genuine advice to find which solution suited me best. Cannot recommend Gemma and her services enough! Reviewed on: 3rd December 2021

Reply from Melton Building Society Great feedback, thank you! I will make sure this is passed onto Gemma and the rest of the team. Response date: 14th December 2021

Professional, supportive and helpful

Our adviser Gemma was incredibly professional and helpful. She steered us through a relatively complicated application, and throughout the process was easy to deal with, friendly and quick to respond to any queries. Gemma found a product that met our needs and aspirations, and guided us through the whole process. In short an excellent professional and responsive service! Reviewed on: 30th November 2021

Reply from Melton Building Society Thank you for leaving us your wonderful feedback. I will pass this onto Gemma and the rest of the team. Response date: 14th December 2021

Solid, honest and pragmatic advice

Gemma was tasked with trying to find a mortgage for a custom/self-build project which significantly limited the market choice and added to the complexity of application. Gemma navigated the market with expertise and only returned providers that would genuinely engage and had products that would suit our needs. Gemma then handled the application process with patience and efficiency, eventually getting us the right offer. I would openly recommend her services. Reviewed on: 30th November 2021

Reply from Melton Building Society would like to thank you for taking the time to leave such great feedback. I will make sure that this is passed onto Gemma and the team. Response date: 14th December 2021

Very helpful and excellent communication

My house purchase was a very drawn out process. Gemma was excellent from my initial mortgage advice to the completion. Couldn’t fault any of the service, would definitely recommend. Reviewed on: 21st November 2021

Reply from Melton Building Society Thank you for this Rachel, I will feed this back to the rest of the team. Response date: 14th December 2021

Mortgage

Gemma, Has worked incredibly hard to get me a mortgage so that I can staircase to get the rest of the house. Gemma, has worked hard to get a mortgage that lots of companies would not do. Forever grateful - thank you Gemma. Reviewed on: 8th November 2021

Reply from Melton Building Society Great feedback, many thanks. I will ensure that this is passed onto the rest of the team, including Gemma. Response date: 9th November 2021

Helpful advice

Angela was very professional in her attitude and advice. Reviewed on: 8th November 2021

Reply from Melton Building Society Thank you so much for your feedback - this has been passed onto the rest of the team. Response date: 9th November 2021

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