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Melton Building Society: Mortgages reviews

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4.55
Based on 296 reviews, last reviewed 6th Dec 2024
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Latest highest rating:

5

Very helpful and informative staff - offered the bes... Very helpful and informative staff - offered the best mortgage suitable for me Reviewed on: 24th September 2024
Marion G's avatar
Marion G

Latest lowest rating:

2

In 5 years of having a mortgage with The Melton have... In 5 years of having a mortgage with The Melton have never been able to call heir customer service line and actually speak to someone directly. You h... Read more Reviewed on: 6th December 2024
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Craig W
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Melton Building Society Mortgages reviews (296)

An example of how it should be, and the benefits of a mutual - great team

5
Efficient, friendly, and consistent. Covering all that needs to be covered, clear explanations, compliant, but without making it feel too burdensome or even too much of a strong sell. It is great to be dealing with a real person. I did enjoy the fact that 12 years on from the original mortgage and build, that I was dealing with someone familiar ! It was great to speak to you again Angie Evans - thank you for your time and work on this supplemental mortgage. You made it very straightforward. Thank you. Reviewed on: 31st March 2022
David Alderson's avatar
David Alderson
Reply from Melton Building Society We are glad we could help! Your message will be passed onto Angie. Response date: 1st April 2022
Melton Building Society's avatar
Melton Building Society

Absolutely no customer care

1
I am remortgaging and it has taken months, I got a completion date of 18 February I was then told that conditions hadn’t been met. Every time I rang there was no answer. I rang the manager Caroline ball and she said she would deal with the problem so I dropped my complaint. It is now 31 of march which I was told by the solicitors is supposed to be completion day. I have just been told by my agent melton won’t be able to complete today it is now going to be 05/05/22. I don’t trust them I have again rang Caroline Ball and again she is away from her desk. I am at my wits end with it all. I started out remortgaging in aug 21 and it is still not over it is just ridiculous. Reviewed on: 31st March 2022
Kevin Williamson's avatar
Kevin Williamson

Further Advancement with Angie

5
Angie has been very helpful and is thorough with the information and details. She is able to answer all questions and put our minds at rest if my wife and I were ever unsure. She is professional and has a kind demeanour, a very good customer experience on a very stressful scenario. Good overall and would highly recommend Melton to family & friends. Jobert. Reviewed on: 30th March 2022
Jobert 's avatar
Jobert

Professional & Fantastic service !

5
Angie has been invaluable , with our request for arranging a mortgage and then for porting to a new property . Her concise explanations , vocabulary and expertise , guided us through complex areas , in such a calming , friendly manner , and I would recommend everyone to speak with Angie , with similar tasks , thank you ! Reviewed on: 30th March 2022
Cameron Schweitzer's avatar
Cameron Schweitzer

The Melton Building Society Branch Review

5
Easy to contact and discuss mortgage. Reviewed on: 22nd March 2022
Verified Member's avatar
Verified Member

Dealing with Caitlin Clater amazing start to finish!

5
Was dealing with Caitlin Clater and I had a client wanting to do a product transfer, was conversing with Caitlin the whole way through the process and she got everything sorted out so quickly and was just easy and smooth the whole way through, she made a paper process (where most lenders do online) as easy as doing it online, thank you Caitlin :) Reviewed on: 21st March 2022
Luke's avatar
Luke

The Melton Building Society Branch Review

5
Good advice and friendly service. Reviewed on: 14th March 2022
Verified Member's avatar
Verified Member

The Melton Building Society Branch Review

4
We would of stayed with you but the rate we secured was too compelling (Halifax 0.99% 5yrs). Reviewed on: 7th March 2022
Verified Member's avatar
Verified Member

The Melton Building Society Branch Review

5
Professional efficient and friendly. Reviewed on: 7th March 2022
Verified Member's avatar
Verified Member

The Melton Building Society Branch Review

5
Good mix of personal service and professionalism. Reviewed on: 7th March 2022
Verified Member's avatar
Verified Member

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