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Melton Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.59 (296 reviews)

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4.55

Based on 296 reviews, last reviewed 6th Dec 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

80%

10%

Latest highest rating:

5

Very helpful and informative staff - offered the bes... Very helpful and informative staff - offered the best mortgage suitable for me Reviewed on: 24th September 2024

Latest lowest rating:

2

In 5 years of having a mortgage with The Melton have... In 5 years of having a mortgage with The Melton have never been able to call heir customer service line and actually speak to someone directly. You h... Read more Reviewed on: 6th December 2024

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Melton Building Society Mortgages reviews (296)

Fantastic Friendly Service

We have been with MMBS for ten years and cannot fault their customer service and available products. We have never had any problems remortgaging with them and find them extremely helpful. Reviewed on: 30th October 2021

Reply from Melton Building Society Thank you for submitting this wonderful feedback. Rest assured, this will be passed onto the rest of the team. Response date: 9th November 2021

Great service - personal and friendly but still good products

Angie has been amazing - very responsive, knowledgeable and professional. I've stayed with the Melton now for many years and through a number of life changes, and I have no intention on going anywhere else. Reviewed on: 16th September 2021

Reply from Melton Building Society Great feedback, thank you for this Sharon. I will make sure that this is passed onto Angie and the rest of the team. Response date: 23rd September 2021

Impeccable service and support

I have just paid off my mortgage with The Melton Building Society after 14 years with them and I can state, hand on heart, that they have been one of the most personal and refreshingly communicative and friendly organisations I've ever dealt with. At a time when you can go around in circles trying to communicate with a human being in order to get something done, at the Melton you go straight through to the switchboard and you are dealt with immediately by a human - it makes so much difference. Over the years, I have dealt with a number of different staff at the Melton, all of whom have been reassuringly professional, understanding and kind. I have always had my questions answered quickly and to my satisfaction, and they have always made it very easy to move to new mortgage products etc. If only more organisations could be like the Melton; many should take a leaf out of their book in terms of customer service. What a great experience - thank you. Reviewed on: 23rd July 2021

Reply from Melton Building Society Thank you for your wonderful feedback - I will ensure that this is passed onto the rest of the team! Response date: 10th September 2021

Great responsive service

Melton are part of that unusual group of lenders where everything isn't just decided by computers, real world conversations can be had with staff members. In particular Billy Dexter is doing incredible work there and providing fantastic support to mortgage brokers Reviewed on: 2nd July 2021

Reply from Melton Building Society What wonderful feedback - thank you for this, I will make sure it is passed onto the rest of the team! Response date: 5th July 2021

Mortgage review

Angie Evans supported me through a mortgage review process with a view to us taking out increased borrowing. She was thorough, professional, friendly and explained everything fully, ensuring that we fully understood the process and what was happening. A great and efficient service. Reviewed on: 14th June 2021

Reply from Melton Building Society Many thanks for leaving this wonderful feedback - I will ensure that this is communicated to Angie and the rest of the team. Response date: 30th June 2021

Couldn't ask for better

These people are fabulous, I have no intention of moving companies, when I started with them I had adverse credit but with their help I'm back to where I should be, they actually listen to what you want and go the extra mile to get you it. I still pay my mortgage every month by card over the phone and as strange as it sounds I actually like giving them my money, the lady (brenda i think) is just so lovely. Keep up the great work I'm not great at reviews but thats how I see MBS Reviewed on: 5th June 2021

Reply from Melton Building Society What lovely feedback, thank you! I will make sure that this is relayed to Brenda and the rest of the Team :-) Response date: 10th June 2021

Mortgage addition

Excellent service, friendly and informative, taken through the process step by step. Reviewed on: 22nd May 2021

Reply from Melton Building Society Thank you for your positive feedback, I will ensure this is passed onto the rest of the team. Response date: 10th June 2021

Mortgage

Really good communication and helpful. Reviewed on: 22nd May 2021

Reply from Melton Building Society So lovely to hear, thank you! Response date: 10th June 2021

Extremely unprofessional

I was due to have my survey done, he did not follow the instructions provided and could not carry out the valuation. I now have to wait for them to find availability for this service to be carried out again. Terrible service, I am extremely disappointed. Reviewed on: 21st May 2021

Nice Real People

Not only was the product good but the people administering it are real people. Who else these days asks whether their call is convenient for you. Who else says they don't know - but will find out - and then calls back as they promised? So nice to deal with, so simple to get help. Reviewed on: 21st May 2021

Reply from Melton Building Society Great feedback, I will ensure this is passed onto the team. Response date: 10th June 2021

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