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Metro Bank: Business Banking reviews

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4.76
Based on 2,236 reviews, last reviewed 18th Feb 2025
No new 5 star reviews
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No new 1 star reviews
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7%
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3%

Latest highest rating:

4

It’s always been easy with metro bank transactions a... It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024
Lm2bussin's avatar
Lm2bussin

Latest lowest rating:

1

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON Reviewed on: 18th February 2025
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ERIC W
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About this product

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Metro Bank Business Banking reviews (2236)

I love metro bank tanks..

5
Metro bank Castemar services very good Reviewed on: 26th March 2021
Muthuchelvan sanmuganathan 's avatar
Muthuchelvan sanmuganathan

End customer focused

5
Have banked with Metro bank for some time now, every interaction has been painless thanks to their available and knowledgeable team. Reviewed on: 25th March 2021
Plates Power's avatar
Plates Power

Metro bank are unfailingly earnest and helpful

5
I've always had a good experience with Metro and wish them every success Reviewed on: 25th March 2021
Adam Scott's avatar
Adam Scott

Chrging for an account not used

1
If an account is not used they continue charging a maintenance fee. This is something every other bank (and I've dealt with all of the big boys) refund the fees at least one time. Metro refuse to do so. So for doing nothng at all, they charge me a monthly fee - why? Tesco don't charge me when I don't trade with them, even companies with poor customer service records such as Ryan Air. Why does Metro think it can? Reviewed on: 25th March 2021
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Truth-teller

Different level of service

5
Previously with Santander, who is average. Tried to start a biz account with Barclays and gave up. I have recommended Metro Bank a bunch of times. So far, they have never let me down. Reviewed on: 25th March 2021
PM's avatar
PM

Human, Friendly, Efficient

5
Have just had a direct comparison between HSBC and Metro Bank... HSBC kept me waiting for ages on the telephone, constantly telling me that it would be 'easier and faster to do it on-line'. However, the reason I was calling them by telephone was because the online option hadn't worked. Let’s face it, no-one wants to listen to pre-recorded excuses & irrelevant options out of choice! The other thing they kept saying? “we are experiencing high call volumes”. Which is the same every time I call them – so essentially a lie. The Metro experience could not have been more different. One round of options and straight through to a lovely person who quickly sorted out my requirement. Excellent. Well done, Keep it up. Reviewed on: 25th March 2021
R Phillips's avatar
R Phillips

My fantastic business bank

5
I have been with Metrobank for over five years as a business customer, and found them to be helpful, and the banking apps easy to use. Staff in branch are helpful and give good advice to help me choose the products I need. Reviewed on: 25th March 2021
David Campbell's avatar
David Campbell

They Go beyond the normal

5
I was defrauded / scammed - Metrobank High wycombe manager persisted for months to help me reclaim against the credit MBNA card and get my money back. Exceptional service. Reviewed on: 25th March 2021
Kevin Butler's avatar
Kevin Butler

Efficient and billiant

5
They set up my business account far more quickly than any other bank could and have a great service, a great app and a great attitude. Reviewed on: 25th March 2021
Gareth's avatar
Gareth

Helped us through the pandemic

5
Metro Bank have continued to provide uninterrupted service throughout this pandemic - we cannot thank them enough for that. Reviewed on: 25th March 2021
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Geraint Whitley

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