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Metro Bank: Business Banking reviews

Name: Business Banking
Rating: 4.77 (2236 reviews)

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4.77

Based on 2,236 reviews, last reviewed 18th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It’s always been easy with metro bank transactions a... It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024

Latest lowest rating:

1

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON Reviewed on: 18th February 2025

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About this product

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Metro Bank Business Banking reviews (2236)

Review of the Metro Bank, Business Banking:

Friendly, Efficient and Accessible Service

The above title pretty much sums up Metro Bank. Following a bad experience with a previous bank, I was left in a very stressful situation. Walking in off the High Street into my local Metro branch (Croydon), I was instantly given the human touch. I was listened to, an appointment made to speak with a business manager and within 3 days I had an account opened that is right for my community interest company. I love the fact that Metro continues the tradition of making banking easy for all and making that person to person contact a key part of their service. Reviewed on: 6th April 2023

Personable

Easy to contact and speak to someone…. Reviewed on: 3rd April 2023

Metro is everything that my old bank is not.

The traditional banks have lost the plot. While the service at the bank counter is still good, if you can be patient enough in a 15 minute queue, there is virtually no management for SME businesses. The Branch Business Managers have gone and are replaced by Chatbots or a wait of 4-5 weeks to speak to someone on Zoom and they have not heard of email as a method of communicating what you want, with the expectaiton of an answer or a call in a few days. However, when I email my allocated Manager at Metro, I get an immediate answer stating that I will get a response in x hours or a day or two.... and I get that answer and if I phone the direct dial number of my manager, she picks up the phone and addresse me by name, enquiring how she can help me. Connecting the customer database to the telephone systm so you know who is calling you is not rocket science, but like email, the old banks have never heard of it and dont, or cannot do it. Metro are winning thw banking wars in my view Reviewed on: 3rd April 2023

Excellent service with prompt personal attention

Excellent professional approach to banking at Metro Bank from personal to business. They are always personal and friendly and not cold, austere or difficult to deal with as most high street banks are. Reviewed on: 3rd April 2023

Quick, accessible

Metro bank is open at hours more convenient then other banks Reviewed on: 3rd April 2023

Good opening program

The good thing about it is that they have open on Sunday Reviewed on: 3rd April 2023

Best Bank for truly friendly, personal and prompt service

At 76, a former banker myself and having banked privately and in business with a good many banks over 55 years, I find Metro Bank to be seemingly unique in providing a personal service, rather as one could enjoy pre-1970s, where as a customer one can establish on-going direct contacts with named individuals in a banking team, even for relatively modest banking activities. Being able to contact a specific individual Metro Bank team member, who knows and properly understands you and your requirements, enables a refreshingly and consistently prompt and efficient service. The Metro Bank in-store (in-branch) service is particularly friendly with plenty of immediate first-hand assistance available. The Metro Bank on-line banking system is well-designed and straightforward to use. Reviewed on: 3rd April 2023

Always a pleasure

Things go wrong - of course they do - but the people at Metro Bank always go the extra mile , resolve any issues and leave one happy with any frustration dissipated. First rate service. Reviewed on: 3rd April 2023

Reliable Bank

We always get a 1st class service from everybody in the team Reviewed on: 3rd April 2023

Look after the customer

Great bank really look after there customers, nothing is too much trouble. Highly recommended. Reviewed on: 3rd April 2023

If a tin for banking they'd be on it!

Metro came to our aid when another bank faulted! They have been professional and offer a seamless platform which gives us great peace of mind. Reviewed on: 3rd April 2023

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