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Metro Bank: Business Banking reviews

Name: Business Banking
Rating: 4.77 (2236 reviews)

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4.77

Based on 2,236 reviews, last reviewed 18th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It’s always been easy with metro bank transactions a... It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024

Latest lowest rating:

1

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON Reviewed on: 18th February 2025

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About this product

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Metro Bank Business Banking reviews (2236)

Review of the Metro Bank, Business Banking:

Friendly, Efficient and Accessible Service

The above title pretty much sums up Metro Bank. Following a bad experience with a previous bank, I was left in a very stressful situation. Walking in off the High Street into my local Metro branch (Croydon), I was instantly given the human touch. I was listened to, an appointment made to speak with a business manager and within 3 days I had an account opened that is right for my community interest company. I love the fact that Metro continues the tradition of making banking easy for all and making that person to person contact a key part of their service. Reviewed on: 6th April 2023

GREAT

Staff always a plesure. Online banking nice and easy . Overall a great bank . Reviewed on: 15th March 2023

metro bank review

efficient helpful staff. lovely branches . convenient location. always open Reviewed on: 15th March 2023

Best online & offline customer service, we ever had!

My name is Askar Bulegenov and I am a founder at two fast growing grocery delivery startups, Grocemania Limited and Nippy Groceries limited. Throughout our journey over the past 5 years, we have banked with all possible banks starting from Barclays, Lloyds, NatWest to Revolut, Monese, Monzo etc... But never ever have we received such a responsive, customer friendly and quick service with every issue that may arise for the business, as we do now with Metro. Grocemania is now nationwide service, with over 600 shareholders and multiple directors on BOD and every time someone new is added, one of our Metro managers sends an email directly to me, to confirm new officer in order to stay fully transparent and inline with Companies House. We have raised over £500,000 in total funding and the team in Kingston branch was quick on receiving the funds and helping us to mark and track it correctly, they even gave us an advice on best accountancy firms in London. Our HQ is based in Kingston and I would love to personally say a huge thank you to the whole team there and especially business team members like: Yasmin, Isa and Jamie - who has helped us with every query we had in a polite and responsive manner. I visit the branch on a weekly basis to sort out different questions and never in my life, I have left the branch without progress, either they sort it out straight on the spot or they email a HQ team so the query can be solved faster (also, they always explains to us what needs to be done). Seperate thanks to Jamie, who helped my girlfriend to open her first business account in life and save me a lot of time! I would highly recommend everyone Metro as a go to Business Account provider for sure! If you have any questions add me on LI - Askar Bulegenov. Go, Metro, go! Reviewed on: 15th March 2023

Great Bank for business

Had Metro Bank for my business since 2019, and have never had any issues with their service, so still there! Reviewed on: 15th March 2023

Good bank

Good customer service when my family and I call the telephone banking every time. The staff are very polite and professional make we are happy with them. Reviewed on: 15th March 2023

Excellent

Great service from my local team Reviewed on: 14th March 2023

5 stars

Always with a great great customer service Reviewed on: 14th March 2023

Above and beyond

Metro Bank have exceeded my expectations when it comes to banking - they have gone above and beyond any other bank to ensure that customer service is their number one priority. I always feel extremely valued by Metro Bank staff whether I go into a branch, or call the head office. Nothing is too much trouble for the wonderful staff at Metro Bank, and any requests I have are actioned immediately. I cannot recommend Metro Bank highly enough; I've in fact switched all of my banking over to them following the incredible experience! Reviewed on: 14th March 2023

The Familiar Bank

I have a business account with Metro and since its inception have been a great experience. Despite the teething issues with the regulatory checkups, they have been there to lend me a hand so it could be resolved and keep me compliant with the mandates. I also enjoy the app and the accounting feature which is a big plus Reviewed on: 14th March 2023

great bank always helpful and easy to deal with

always available ,staff ready to do everything they can to help. particularly as recently was working away from home broke my card and simple called at the nearest branch and it was replaced in less than 30mins. not a special event just the normal service Reviewed on: 14th March 2023

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