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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Easy, Efficient & Always Helpful

My experience with Metrobank has been fantastic. My current account was up and running with my card printed all within one hour. I've visited multiple branches for help at the counter and have called the customer helpline and my queries have always been met with excellent support. Because of my great experience, I encouraged my sister to open a current account at Metrobank which is exactly what she has done. Whenever I hear of someone wanting to open a bank account in the UK, my first instinct is to direct them to Metrobank. Reviewed on: 10th March 2021

TOP BANK

metro bank handles things, quickly, effectively, and with excellent service! Reviewed on: 10th March 2021

easy, efficient to operate

Metro staff are excellent, efficient, friendly, opening hours including Sunday are most useful. No difficulties on line either. Reviewed on: 10th March 2021

Honest Review

Metro Bank is the most user-friendly and helpful bank I've ever used. From the moment you walk in, already they display excellent customer service and you can tell that their staff are clearly well trained and prepared! Compared to the other banks I have used, albeit may not be many, this is the only one where I have genuinely felt comfortable and well treated. Right now, I couldn't ask for a better bank! Reviewed on: 10th March 2021

Working through the epidemic

Metro bank has been open for business when other banks closed. Well done. Reviewed on: 10th March 2021

Excellent Customer Service

I consistently have a great experience. Reviewed on: 10th March 2021

Great service

All the staff are so helpful, quick and easy service! Reviewed on: 10th March 2021

Great adventure

I am new to the UK. and this is my first account. I tried opening accounts with other banks but was stopped short with a lot of complicated procedures and rules. At Metro, it was quick and easy, it took me just half an hour and I was walking with a new Debit card. Reviewed on: 10th March 2021

the staff are so friendly I just went to TUNBRIDGE WELLS branch and the service was great

easy and comfortable, Luke the gentlemen that dealt with me was very professional and the process was relaxed the manger Cynthia was great. Reviewed on: 10th March 2021

I love my Metro Bank

Straightforward hassle free banking. Have been with them since they first opened. Staff are always friendly and opening hours are brilliant for my busy schedule. Reviewed on: 10th March 2021

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