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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Honest Review

Metro Bank is the most user-friendly and helpful bank I've ever used. From the moment you walk in, already they display excellent customer service and you can tell that their staff are clearly well trained and prepared! Compared to the other banks I have used, albeit may not be many, this is the only one where I have genuinely felt comfortable and well treated. Right now, I couldn't ask for a better bank! Reviewed on: 10th March 2021

Working through the epidemic

Metro bank has been open for business when other banks closed. Well done. Reviewed on: 10th March 2021

Excellent Customer Service

I consistently have a great experience. Reviewed on: 10th March 2021

Great service

All the staff are so helpful, quick and easy service! Reviewed on: 10th March 2021

Great adventure

I am new to the UK. and this is my first account. I tried opening accounts with other banks but was stopped short with a lot of complicated procedures and rules. At Metro, it was quick and easy, it took me just half an hour and I was walking with a new Debit card. Reviewed on: 10th March 2021

the staff are so friendly I just went to TUNBRIDGE WELLS branch and the service was great

easy and comfortable, Luke the gentlemen that dealt with me was very professional and the process was relaxed the manger Cynthia was great. Reviewed on: 10th March 2021

I love my Metro Bank

Straightforward hassle free banking. Have been with them since they first opened. Staff are always friendly and opening hours are brilliant for my busy schedule. Reviewed on: 10th March 2021

The best bank ever!

Fantastic and personalized banking not available at other banks. Reviewed on: 10th March 2021

Love it

Easy to use. Simple online banking. Absolutely the best Reviewed on: 10th March 2021

Friendly customer service

Friendly customer service whether on the phone or in person. Also, online banking is quick and simple to use. Reviewed on: 10th March 2021

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