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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Absolutely abhorent Customer service.

As I am currently shielding as I am suffering the effects of Long covid, I asked my son, who lives with us to pay cash into my savings. My savings need to be built up as i may not be able to return to work for some time. The sum was £195, however, the Staff were refusing to allow him to pay into MY account. He explained the situation and they had the audacity to ask for a copy of MY shielding Letter which contains Medical (in confidence), Information. This isn't the first time we have had issues with this outfit! I will now be closing my accounts. Reviewed on: 10th March 2021

Amazing

Very friendly, Always does the best they can to help. It has benefited me a lot by being able to print a new card the same day. I'm quite clumsy so I loose my card! So its very helpful. Reviewed on: 10th March 2021

Excellent

Always received fantastic service from customer support team very easy and quick . Reviewed on: 10th March 2021

Amazing No issue wish I can use my business bank here to

I love Metro the only problem is I am using HSBC as my business rather use Metro but the fees are higher. Other then that you guys are amazing. Reviewed on: 10th March 2021

great bank

easy to manage my accounts, and in store the staff are very polite and very helpful. Reviewed on: 10th March 2021

It is a bank with a difference.

I have had a current account with Metro for the past several years. While I am not making full use of the facilities available, I am very much encouraged to increase mu banking with the Metro, as it seems to be the MOST trouble free, responsible and highly professional bank as compared to all the BIG banks that we have got in the UK. It is my judgement that it will in the near future grow to the biggest bank of this country. Primarily because of its realistic policies on all customers. I am hoping it will soon come up with slightly better saving schemes than are currently offered by other competing banks. It is my honest and impartial judgement that the METRO should get the British Bank Award 2021 so that others can follow its footsteps... Reviewed on: 10th March 2021

Easy to contact, helpful staff, great online banking experience

Never had a problem with Metro, friendly helpful staff, easy to navigate online banking, great customer service over the phone Reviewed on: 10th March 2021

new account

my first time in Metro was great the staff made opening my account very easy and they were very helpful Reviewed on: 10th March 2021

Wonderful customer services

I always get the most wonderful service from the call team, the staff in the bank and the overall customer service from this bank. It is the only account I have now and use, the interest rates are competitive and it's just a much better bank that doesn't penalise you! That is why I felt compelled to write this review. Reviewed on: 10th March 2021

Fantastic bank highly appreciated people

Love banking with metro Helpful Well dressed Polite 100% Honest Reviewed on: 10th March 2021

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