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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

the staff are so friendly I just went to TUNBRIDGE WELLS branch and the service was great

easy and comfortable, Luke the gentlemen that dealt with me was very professional and the process was relaxed the manger Cynthia was great. Reviewed on: 10th March 2021

I love my Metro Bank

Straightforward hassle free banking. Have been with them since they first opened. Staff are always friendly and opening hours are brilliant for my busy schedule. Reviewed on: 10th March 2021

The best bank ever!

Fantastic and personalized banking not available at other banks. Reviewed on: 10th March 2021

Love it

Easy to use. Simple online banking. Absolutely the best Reviewed on: 10th March 2021

Friendly customer service

Friendly customer service whether on the phone or in person. Also, online banking is quick and simple to use. Reviewed on: 10th March 2021

Absolutely abhorent Customer service.

As I am currently shielding as I am suffering the effects of Long covid, I asked my son, who lives with us to pay cash into my savings. My savings need to be built up as i may not be able to return to work for some time. The sum was £195, however, the Staff were refusing to allow him to pay into MY account. He explained the situation and they had the audacity to ask for a copy of MY shielding Letter which contains Medical (in confidence), Information. This isn't the first time we have had issues with this outfit! I will now be closing my accounts. Reviewed on: 10th March 2021

Amazing

Very friendly, Always does the best they can to help. It has benefited me a lot by being able to print a new card the same day. I'm quite clumsy so I loose my card! So its very helpful. Reviewed on: 10th March 2021

Excellent

Always received fantastic service from customer support team very easy and quick . Reviewed on: 10th March 2021

Amazing No issue wish I can use my business bank here to

I love Metro the only problem is I am using HSBC as my business rather use Metro but the fees are higher. Other then that you guys are amazing. Reviewed on: 10th March 2021

great bank

easy to manage my accounts, and in store the staff are very polite and very helpful. Reviewed on: 10th March 2021

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