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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

bank that you can trust

flexible hours near to your area, locker, friendly staff what else you can ask for :)) Reviewed on: 10th March 2021

more power to the Bank's elbow....

I have rare need to contact the bank branch/staff and they are always helpful, friendly and positive when I do. I really hope Metro Bank makes further inroads into the complacent UK personal banking market in coming years Reviewed on: 10th March 2021

The greatest customer experience journey from any company

I love Metro Bank. Everyone knows I love it, I always talk about it. I was having so much difficulty with another bank that I won't name, struggling to withdraw money or just see someone at the bank on a Saturday morning, queuing for hours just to be told that there was another issue with my account. The last time that happened, I crossed the street and walked into a Metro Bank branch and asked to open an account. Within 15 minutes I had a new card, all of my money transferred, my direct debits set up, and a cherry flavoured lollipop. Any time I need to go into the bank, they're open. Any time I lose my card? They'll print a new one straight away. The staff are so friendly in branch AND on the phone. I honestly would never switch banks again. Thank you Metro Bank Reviewed on: 10th March 2021

Excellent customer service, both over the phone and in branch

The best bank i have ever banked with, certainly in terms of customer service. When contacting them by phone you always get an answer in a couple of rings by a real person. In branch service is also excellent if you need to go in. Reviewed on: 10th March 2021

Best customer service

The best and the quickest customer service ever , especially for new customers Reviewed on: 10th March 2021

Easy, reliable & modern banking.

Really easy to navigate the Metro website for online banking. Somehow they have simplified the whole process which makes life just a little bit easier! Reviewed on: 10th March 2021

Great staff

With metro any time I have had issues the staff in the bank and over the phone have always be helpful and sorted it quickly.... Nothing is ever to much to ask even to the point the kids get excited to go in the bank to see everyone Reviewed on: 10th March 2021

The best bank

Metro is the Best Bank hands down! The fact that you can get your card and pin the same day tops all the other banks! Reviewed on: 10th March 2021

Excellent customer service

I’ve been with Metro bank since the year it opened up in the Edgware branch and I can honestly say it is the best bank I’ve ever been with and I’m with 4 different banks! I have never had an issue with metro bank, the customer service in all the branches I’ve been to is amazing. Everything goes smoothly, you can’t compare metro with another bank! Reviewed on: 10th March 2021

The best bank ever

They are one of the best banks I have banked with. Everyone who works in the Edgware branch are absolutely amazing. I wouldn’t recommend any other place as much as this place Reviewed on: 10th March 2021

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