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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

new account

my first time in Metro was great the staff made opening my account very easy and they were very helpful Reviewed on: 10th March 2021

Wonderful customer services

I always get the most wonderful service from the call team, the staff in the bank and the overall customer service from this bank. It is the only account I have now and use, the interest rates are competitive and it's just a much better bank that doesn't penalise you! That is why I felt compelled to write this review. Reviewed on: 10th March 2021

Fantastic bank highly appreciated people

Love banking with metro Helpful Well dressed Polite 100% Honest Reviewed on: 10th March 2021

bank that you can trust

flexible hours near to your area, locker, friendly staff what else you can ask for :)) Reviewed on: 10th March 2021

more power to the Bank's elbow....

I have rare need to contact the bank branch/staff and they are always helpful, friendly and positive when I do. I really hope Metro Bank makes further inroads into the complacent UK personal banking market in coming years Reviewed on: 10th March 2021

The greatest customer experience journey from any company

I love Metro Bank. Everyone knows I love it, I always talk about it. I was having so much difficulty with another bank that I won't name, struggling to withdraw money or just see someone at the bank on a Saturday morning, queuing for hours just to be told that there was another issue with my account. The last time that happened, I crossed the street and walked into a Metro Bank branch and asked to open an account. Within 15 minutes I had a new card, all of my money transferred, my direct debits set up, and a cherry flavoured lollipop. Any time I need to go into the bank, they're open. Any time I lose my card? They'll print a new one straight away. The staff are so friendly in branch AND on the phone. I honestly would never switch banks again. Thank you Metro Bank Reviewed on: 10th March 2021

Excellent customer service, both over the phone and in branch

The best bank i have ever banked with, certainly in terms of customer service. When contacting them by phone you always get an answer in a couple of rings by a real person. In branch service is also excellent if you need to go in. Reviewed on: 10th March 2021

Best customer service

The best and the quickest customer service ever , especially for new customers Reviewed on: 10th March 2021

Easy, reliable & modern banking.

Really easy to navigate the Metro website for online banking. Somehow they have simplified the whole process which makes life just a little bit easier! Reviewed on: 10th March 2021

Great staff

With metro any time I have had issues the staff in the bank and over the phone have always be helpful and sorted it quickly.... Nothing is ever to much to ask even to the point the kids get excited to go in the bank to see everyone Reviewed on: 10th March 2021

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