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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Excellent service all round.

They are so happy to help on the phone or in person. It’s like a hotel service. Fast service, smiles, they want to help rather than feeling they have to. Never had a bad experience with them since opening an account. Been 7 years now Reviewed on: 9th March 2021

Simply the BEST

Metro Bank wipes the floor with the bigger more established banks, Online Banking is effortless and joyful, in branch banking is sublime, this BANK opens on SUNDAYS !! It opens late and the staff are super friendly - Simply the BEST Reviewed on: 9th March 2021

Just the best

Open 7 days a week ! No one else comes close Reviewed on: 9th March 2021

Great bank

Had accounts with most over the years, Metro Bank by far the best. Reviewed on: 9th March 2021

The most helpful bank I have experienced

Over the last 30 years having used three banks excluding Metro I have found MetroBank and its website the most helpful, time-saving and pleasant bank to deal with. Reviewed on: 9th March 2021

Best current account bank

metro bank is really fast as a bullet train Reviewed on: 9th March 2021

The Bank for YOU

Metrobank provides a very personal and caring service. I use internet banking, which is so straightforward and safe to operate. I also go into my local branch fairly frequently and the staff are a credit to Metrobank. Altogether the bank for ME - why not YOU? Reviewed on: 9th March 2021

Great bank

Very helpful staff always here for you. Branches always open. It's a dream to bank with Metro bank. Reviewed on: 9th March 2021

Simplistic, limited barriers and condensed corporate language...

I recently opened an account online and noticed the wording was not the usual "corporate" language which you would expect from a bank. The experience was more aligned to a retail platform, with quick and simple stages. Part way through I actually abandended my application, due to personal I.D. and not being local to a store, which I'll be honest, I almost forgot to come back to! Anyways, I received an email with an update and a time frame to process. (My passport had now been returned). I was directed back to where I had left off, saving time inputting again. My account was opened within minuets and I had the mobile app, together with my online log-in details, all set up shortly after. I was then asked what my preference was for a card / pin, which I choose for postal and they arrived within days... All the way through, I was given the option of how I wanted to bank, the information was clear and hassle free! Thanks Metro! Reviewed on: 9th March 2021

Nice and efficient

Quick, convenient, efficient service and kind staff both in store and online. Great bank! Reviewed on: 9th March 2021

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Metro Bank: Current account reviews

100% decrease in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Metro Bank: Current account now

Metro Bank Current account reviews (10579)

Excellent service all round.

Simply the BEST

Just the best

Great bank

The most helpful bank I have experienced

Best current account bank

The Bank for YOU

Great bank

Simplistic, limited barriers and condensed corporate language...

Nice and efficient

Do you have a different Metro Bank product?

Want to see more from Metro Bank?

Young Saver

Instant Access Savings

Fixed Rate Cash ISA

Join Smart Money People

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