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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Simplistic, limited barriers and condensed corporate language...

I recently opened an account online and noticed the wording was not the usual "corporate" language which you would expect from a bank. The experience was more aligned to a retail platform, with quick and simple stages. Part way through I actually abandended my application, due to personal I.D. and not being local to a store, which I'll be honest, I almost forgot to come back to! Anyways, I received an email with an update and a time frame to process. (My passport had now been returned). I was directed back to where I had left off, saving time inputting again. My account was opened within minuets and I had the mobile app, together with my online log-in details, all set up shortly after. I was then asked what my preference was for a card / pin, which I choose for postal and they arrived within days... All the way through, I was given the option of how I wanted to bank, the information was clear and hassle free! Thanks Metro! Reviewed on: 9th March 2021

Nice and efficient

Quick, convenient, efficient service and kind staff both in store and online. Great bank! Reviewed on: 9th March 2021

Best bank ever

I’ve been with Metro Bank for nearly 6 years and I have never had an issue with them. I love that they are open 7 days a week which means I access my money around my own schedule. I love the staff in branch. They are so polite and friendly and laid back. I was so impressed I even looked for a job there. The app is great and easy to use, and I can transfer and send money whenever I want. Best. Bank. Ever! Reviewed on: 9th March 2021

Easy to bank with the Metro Bank

We opened a current account a couple of years ago and found it easy and simple to do and were delighted that we got our debit cards there and then, so no need to wait for these in the post! We've found the mobile banking App easy to use too. Reviewed on: 9th March 2021

Really friendly staff

Always friendly and helpful, they have a coin machine which helps me, opened in weekend Reviewed on: 9th March 2021

Best customer service

Everytime I go to the Swindon branch i receive the best customer service that I have ever received at any bank. Everyone in there are very helpful. Thanks to metro bank for making my banking easy Reviewed on: 9th March 2021

Always been very helpful and informative

I always recommend my bank to friends and family as I’ve never had anything to worry about Reviewed on: 9th March 2021

Metro bank is the new standard.

They just do there job, get stuff done and never get in my way. I feel looked after and taken care of. And feel like that they are on my side and at my level. Not high and might and above me like other banks. Metro is the only bank I care about because it’s the only bank that I feel has ever actually cared about me. Reviewed on: 9th March 2021

Banking made easy and simple

I started banking with Metro about 6 years ago and haven't regretted it. They are always so helpful when I need to go into branch. I like that they are open later than a normal bank and that I can safely use my card in the entrance to my local bank even if the bank is closed. They make the process of getting a new card so easy and I love that it is available the same day. Great bank. Reviewed on: 9th March 2021

Grate bank

Grate bank not had any problem and fantastic Magic money machine they have for coins Reviewed on: 9th March 2021

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