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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Easy, clear great bank

Great bank, app is great for online banking. Clear and straightforward. Reviewed on: 9th March 2021

great

If it wasn't for martha at the Oxford branch I would have gone to another bank She was fantastic Reviewed on: 9th March 2021

Always very helpful

Whenever I go into the bank, I always am always greeted. If I have a problem it is dealt with quickly. Thank you Reviewed on: 9th March 2021

A friendly welcoming place. great facilities and lovely staff

The buildings are nice clean and modern, the staff are courteous, friendly and very efficient. overall I love the experience of banking with Metro Reviewed on: 9th March 2021

Very Reliable

there is no doubt that this bank is not for customers. their opening hours make it easier for customers to get the service they need. The customer service have time to help customers and if they are unable to solve the issue, they will direct you to the right place. one most important thing is when your card is damaged or missing you do not need to wait for days for replacement right there is stores, they will give you replacement. This makes them the best and reliable bank in the country. I like their services. you can get your full statement to download without going to the bank. Their website site is clear and straight forward to use. You can find all that you need on the website. Reviewed on: 9th March 2021

good service

good service ..i am a customer since 2012 Reviewed on: 9th March 2021

personal banking ith metro

going into a metro bank always feels very proffessional, the place is always clean, and the staff are dressed smartly. Reviewed on: 9th March 2021

Very Responsive Bank

Easy to operate account with responsive staff both in person and in branch, especially during Covid. They have the best access for in branch visits of the banks that I can see and are open longer to serve their customers Reviewed on: 9th March 2021

Amazing Quality Service

The quality of service is amazing. I loved Metro Bank . It's so easy to do online banking to them. Reviewed on: 9th March 2021

Follow up to a bad situation

I was a bit frantic as the fraud department had cancelled my debit card and said I needed to go to my branch for a new one. I now live in Cornwall so less then convenient...I was also expecting a payment to my account in a couple days that was very important. I managed to divert the payment to my partners account but was clearly upset. A few days later I received a call from one of Metro's staff unexpectedly and everything was resolved....a new card was posted to me and the £30 I was scammed was put back in my account. This return of funds was beyond their duty and I thought was a nice touch. Reviewed on: 9th March 2021

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