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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Stress-free banking- what more could I ask for?

From the moment I stepped foot into my local Metro Bank everything has been straightforward and reliable. Customer service, on the few occasions I've needed it, has been exceptional and my on-line banking has been easy to navigate. Stress free banking! What more could I ask for? Reviewed on: 9th March 2021

Best Bank... Can't get no better then Metro!

Excellent customer service, The staff are always very friendly and helpful, From my experience they fully trained and have great knowledge about all products and services and to top it all up Metro Banks our open 7 days a week. Keep the good work up... Reviewed on: 9th March 2021

Metro Bank - 7/7 service is outstanding

Its 7 days service is outstanding beating every single street banks out there. Reviewed on: 9th March 2021

Easy, clear great bank

Great bank, app is great for online banking. Clear and straightforward. Reviewed on: 9th March 2021

great

If it wasn't for martha at the Oxford branch I would have gone to another bank She was fantastic Reviewed on: 9th March 2021

Always very helpful

Whenever I go into the bank, I always am always greeted. If I have a problem it is dealt with quickly. Thank you Reviewed on: 9th March 2021

A friendly welcoming place. great facilities and lovely staff

The buildings are nice clean and modern, the staff are courteous, friendly and very efficient. overall I love the experience of banking with Metro Reviewed on: 9th March 2021

Very Reliable

there is no doubt that this bank is not for customers. their opening hours make it easier for customers to get the service they need. The customer service have time to help customers and if they are unable to solve the issue, they will direct you to the right place. one most important thing is when your card is damaged or missing you do not need to wait for days for replacement right there is stores, they will give you replacement. This makes them the best and reliable bank in the country. I like their services. you can get your full statement to download without going to the bank. Their website site is clear and straight forward to use. You can find all that you need on the website. Reviewed on: 9th March 2021

good service

good service ..i am a customer since 2012 Reviewed on: 9th March 2021

personal banking ith metro

going into a metro bank always feels very proffessional, the place is always clean, and the staff are dressed smartly. Reviewed on: 9th March 2021

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