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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Very Responsive Bank

Easy to operate account with responsive staff both in person and in branch, especially during Covid. They have the best access for in branch visits of the banks that I can see and are open longer to serve their customers Reviewed on: 9th March 2021

Amazing Quality Service

The quality of service is amazing. I loved Metro Bank . It's so easy to do online banking to them. Reviewed on: 9th March 2021

Follow up to a bad situation

I was a bit frantic as the fraud department had cancelled my debit card and said I needed to go to my branch for a new one. I now live in Cornwall so less then convenient...I was also expecting a payment to my account in a couple days that was very important. I managed to divert the payment to my partners account but was clearly upset. A few days later I received a call from one of Metro's staff unexpectedly and everything was resolved....a new card was posted to me and the £30 I was scammed was put back in my account. This return of funds was beyond their duty and I thought was a nice touch. Reviewed on: 9th March 2021

The People's Bank

I like the way Metro operates with a high street bank facility that is in normal times open 7 days a week and late in the evening. The bank feels like its works around its customers not the other way around. Its always easy to speak to a staff member directly without a pre-booked appointment which some banks now insist on. Great customer service in the branch. Easy to use website too but I like that fact the branch is easy accessible and considered an important part of banking when so many banks are moving away from the high street. Very happy with the service provided. Reviewed on: 9th March 2021

Krzysztof Kalfas

Lovely staff always very helpful. Its no point saying how good they are just check. Reviewed on: 9th March 2021

nominate metro bank to any body

excellent bank services , very easy to use , good customer represent Reviewed on: 9th March 2021

simple, effective and efficient

Good bank with all services available online or offline. Easy to set up, use every day and complete transactions. Highly recommended to banking customers. Reviewed on: 9th March 2021

Reliable, dependable, guarantee services

The customer services are efficient and Metro bank make bank easy and fun. The ease of doing transaction and customer relationship is top notch. The security systems in place is also encouraging and make it safe to transact online and in the banking kiosk. Reviewed on: 9th March 2021

Customer friendly Bank

I have a current account and found the product as simple one with all required features at zero cost no hidden costs or fine print to worry about. Reviewed on: 9th March 2021

I love Metro Bank.

The best bank ever. High-end technology and very friendly people. Reviewed on: 9th March 2021

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