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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

The People's Bank

I like the way Metro operates with a high street bank facility that is in normal times open 7 days a week and late in the evening. The bank feels like its works around its customers not the other way around. Its always easy to speak to a staff member directly without a pre-booked appointment which some banks now insist on. Great customer service in the branch. Easy to use website too but I like that fact the branch is easy accessible and considered an important part of banking when so many banks are moving away from the high street. Very happy with the service provided. Reviewed on: 9th March 2021

Krzysztof Kalfas

Lovely staff always very helpful. Its no point saying how good they are just check. Reviewed on: 9th March 2021

nominate metro bank to any body

excellent bank services , very easy to use , good customer represent Reviewed on: 9th March 2021

simple, effective and efficient

Good bank with all services available online or offline. Easy to set up, use every day and complete transactions. Highly recommended to banking customers. Reviewed on: 9th March 2021

Reliable, dependable, guarantee services

The customer services are efficient and Metro bank make bank easy and fun. The ease of doing transaction and customer relationship is top notch. The security systems in place is also encouraging and make it safe to transact online and in the banking kiosk. Reviewed on: 9th March 2021

Customer friendly Bank

I have a current account and found the product as simple one with all required features at zero cost no hidden costs or fine print to worry about. Reviewed on: 9th March 2021

I love Metro Bank.

The best bank ever. High-end technology and very friendly people. Reviewed on: 9th March 2021

Pretty good

for customer support i'd say it's 5/5 theyre quick and efficient! Reviewed on: 9th March 2021

Amazing

The best bank in the world easy to use and friendly and helpful people that work at the bank Reviewed on: 9th March 2021

Great service

I was with another well known high street bank for 20 years and they seem to no longer have any idea about customer service They have changed their opening times (Due to Covid 19_) which does not meet my needs and have for some reason cut their services which made it almost impossible for me to conclude my transactions But since I have been with Metro bank they cannot do enough for me as a customer they make me valued as a customer and understand my needs and wants as a customer, from a bank The staff are very welcoming and can't do enough for me both in branch and on the phone I look forward to 20 years with Metro bank Reviewed on: 9th March 2021

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