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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Good services

Their services are up to standard, staff very professional, efficient and friedly Reviewed on: 8th March 2021

A Personal and Trusting Experience

I am a customer, but I use to work at Metro Bank, and we were taught to give our full attention to the needs of our customer. Now that I am on the other side of the desk, I feel this - Metro Bank help me with what I need and want, not trying to sell or push products I do not need or want. Metro Bank is also very alert and does look after our back and money Reviewed on: 8th March 2021

Always efficient

Very polite and efficient service with an excellent standard of cleanliness. Staff are happy to listen and help when needed Reviewed on: 8th March 2021

Brilliant bank

I have jumped a number of banks over the years, taking advantage of different offers for new account holders. Metro didn't offer any financial incentive. Instead, they offered genuine banking. Face to face availability daily, the opening of 7 days a week makes a huge impact, but the overall customer service journey is fantastic. I now have my current account, savings account, and child's account with the bank, and have recommended it to multiple friends and family. Cannot rate or recommend highly enough. This is what banking once was. Reviewed on: 8th March 2021

Simple a brilliant bank

Service is excellent fast reliable, you go in about any kind of problem or worry there staff deal there on the spot. And always with polite service and a smile which is priceless. Reviewed on: 8th March 2021

Bank account review 2 years on

After switching from a major high Street bank over 2 years ago I would like to convey my thoughts on the excellent service received in branch and via telephone customer services. To add to this have always received helpful prompt service in branch with regards to obtaining new cards, transfers and help with queries regarding hard copies of statements when required, along friendly staff this what banking should be like. Reviewed on: 8th March 2021

AMAZING BANK

I've loved having a bank account with metro bank and have had no issues since I've opened the account in 2015 and have always enjoyed my bank looking after my money Reviewed on: 8th March 2021

Metro staff and helpline

Polite friendly and helpful staff instore and helpline...always solved problems and go above and beyond for you...very happy i left llyods for metro.. Reviewed on: 8th March 2021

Great service

Customer service is always excellent, phones are answered quickly and staff are friendly and helpful. Opening hours are so useful - more branches in more cities would be great! Reviewed on: 8th March 2021

exceptional

never had any kind of issue that hasn't been resolved easily. the stores are always open, staff are flawless.....print new cards directly in-store is an excellent feature. web portal is clear, informative easy to navigate, online payment security is just right - enough to make you feel secure but not obstructive. cannot rate MB highly enough Reviewed on: 8th March 2021

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