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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

The best bank ever

I can bank on-line, by telephone and in person 7 days a week. There is no better bank in the UK. Reviewed on: 8th March 2021

Good but depending on the branch

I love the Metro Bank in Holborn, any time i visit the customer service was 100/100.i would give 5 star but the branch closer to my home need someone big changes, but I don't judge anything or anyone just because one thing needs to be fix. So i am giving Metro Bank almost perfect score. Reviewed on: 8th March 2021

friendly and helpful

a great experience, always courteous and helpful. I nice breath of fresh air compared to the 'big' uncaring four Reviewed on: 8th March 2021

I am happy with the hour ease of access to my account and the staff are very helpful and friendly

The best move I made was changing to metrobank, it is in my opinion a bank like no other Reviewed on: 8th March 2021

Happy banking

I've been with Metro for 9 years and in that time they have totally given the best service. I sometimes spend months in Europe so I need the best way of getting money. Metro bank provides easy access with no charge. I enjoy going into branch as there are real people to deal with me and they all seem really happy to work their. Its a bank that values its customers and as a customer I really value Metro bank. I love the bike parks and dog bowls, coffee and general good vibe! Please open more branches ❤ Reviewed on: 8th March 2021

amazing bankazilla

Love metro bank - open 7 days a week - feel like im entering a hotel or casino every time I go in - staff are always so friendly and helpful !!! Reviewed on: 8th March 2021

Metro is a good bank

The customer service attendant and staff are exceptional good professional and highly recommended for award and best bank Reviewed on: 8th March 2021

Excellent service

Ever since I started banking with them , the service is amazing , the fact that if I lose my card and have it again the same day is game changing , and the support via telephone is amazing as well overall very satisfied Reviewed on: 8th March 2021

Amazing bank

Been amazing bank can't thought it Reviewed on: 8th March 2021

Mrs

Good experience with the bank of England Reviewed on: 8th March 2021

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